This role is for a ServiceNow Senior Technical Consultant who will lead the design, development, and implementation of ServiceNow solutions across various modules including ITSM, HRSD, and ITOM. You will collaborate with both business and IT stakeholders to gather requirements, translating them into scalable ServiceNow workflows and automations. Applying ITIL framework principles, your goal will be to optimize and align service management processes within ServiceNow.
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You will manage integrations between ServiceNow and external systems, ensuring seamless operations. Providing technical mentorship and leadership to project teams will be key, as you ensure the quality of work and adherence to best practices. Staying updated with ServiceNow platform changes and industry trends will be essential for enhancing solution capabilities. Additionally, you will drive continuous improvement initiatives to enhance IT and HR service delivery using ServiceNow functionalities.
Key Responsibilities include:
- Leading design, development, and implementation of ServiceNow solutions.
- Collaborating with stakeholders to gather and translate requirements.
- Applying ITIL principles for service management optimization.
- Managing system integrations.
- Mentoring project teams and ensuring adherence to best practices.
- Staying current with ServiceNow updates and industry trends.
- Driving continuous improvements in service delivery.
To be successful in this role, candidates must have:
- Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
- A solid understanding of ITIL processes and their application in ServiceNow.
- Experience in scripting, workflow design, and platform customization.
- Proven project management skills in a client-facing role.
- Excellent communication and stakeholder management abilities.
- Relevant ServiceNow certifications and a Bachelor's degree in a related field.
At the company, we emphasize in-person collaboration while providing flexibility to accommodate various wellbeing and productivity needs. Our commitment is to foster an inclusive environment for all.
