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ServiceNow Senior Technical Consultant

Unlock employer Dubai, United Arab Emirates Posted: 31 Mar 2026

Financial

  • Estimate: $85k - $120k*
  • Zero income tax location

Accessibility

  • Hybrid
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

About the Job:
As a ServiceNow Senior Technical Consultant, you will lead the design, development, and implementation of ServiceNow solutions across various modules, including ITSM, HRSD, and ITOM. Your key responsibilities will include:

  • Collaborating with business and IT stakeholders to gather requirements and translate them into scalable workflows and automations within the ServiceNow platform.
  • Applying ITIL framework principles to optimize and align service management processes.
  • Managing integrations between ServiceNow and external systems to support seamless operations.
  • Providing technical mentorship and leadership to project teams, ensuring adherence to quality and best practices.
  • Staying current with ServiceNow platform updates and industry trends to enhance solution capabilities.
  • Driving continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.

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Required Skills and Experience:

  • Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
  • Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
  • Experience in scripting, workflow design, and platform customization.
  • Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

At the company, we value strong connections and community, prioritizing in-person collaboration while offering flexibility for well-being and productivity. We are committed to fostering an inclusive environment where everyone can thrive.

Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Full-time

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