ServiceNow Senior Technical Consultant

About the Job:
As a ServiceNow Senior Technical Consultant, you will lead the design, development, and implementation of ServiceNow solutions across various modules, including ITSM, HRSD, and ITOM. Your key responsibilities will include:

• Collaborating with business and IT stakeholders to gather requirements and translate them into scalable workflows and automations within the ServiceNow platform.
• Applying ITIL framework principles to optimize and align service management processes.
• Managing integrations between ServiceNow and external systems to support seamless operations.
• Providing technical mentorship and leadership to project teams, ensuring adherence to quality and best practices.
• Staying current with ServiceNow platform updates and industry trends to enhance solution capabilities.
• Driving continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.

Required Skills and Experience:

• Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
• Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
• Experience in scripting, workflow design, and platform customization.
• Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
• Excellent communication, stakeholder management, and problem-solving skills.
• Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

At the company, we value strong connections and community, prioritizing in-person collaboration while offering flexibility for well-being and productivity. We are committed to fostering an inclusive environment where everyone can thrive.

Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Full-time