About the Job:
As a ServiceNow Senior Technical Consultant, you will lead the design, development, and implementation of ServiceNow solutions across various modules, including ITSM, HRSD, and ITOM. Your key responsibilities will include:
- Collaborating with business and IT stakeholders to gather requirements and translate them into scalable workflows and automations within the ServiceNow platform.
- Applying ITIL framework principles to optimize and align service management processes.
- Managing integrations between ServiceNow and external systems to support seamless operations.
- Providing technical mentorship and leadership to project teams, ensuring adherence to quality and best practices.
- Staying current with ServiceNow platform updates and industry trends to enhance solution capabilities.
- Driving continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.
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Required Skills and Experience:
- Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
- Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
- Experience in scripting, workflow design, and platform customization.
- Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
- Excellent communication, stakeholder management, and problem-solving skills.
- Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
At the company, we value strong connections and community, prioritizing in-person collaboration while offering flexibility for well-being and productivity. We are committed to fostering an inclusive environment where everyone can thrive.
Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Full-time
