As a ServiceNow Senior Technical Consultant at DXC Technology, you will lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules. Your responsibilities will include collaborating with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations. You will apply ITIL framework principles to optimize and align service management processes within ServiceNow, manage integrations between ServiceNow and external systems to support seamless operations, and provide technical mentorship to project teams, ensuring quality and adherence to best practices. Staying current with ServiceNow platform updates and industry trends will be crucial for continuously enhancing solution capabilities and driving improvement initiatives to improve IT and HR service delivery.
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Required Skills and Experience:
- Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules
- Solid understanding of ITIL processes and frameworks in ServiceNow environments
- Experience in scripting, workflow design, and platform customization
- Proven ability to manage and deliver complex ServiceNow projects in a client-facing role
- Excellent communication, stakeholder management, and problem-solving skills
- Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable
- Bachelor’s degree in Computer Science, Information Technology, or related discipline
Work Conditions:
At DXC Technology, we prioritize in-person collaboration while offering flexibility to support well-being, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.
Language Requirements:
(No specific language requirements provided)
