The company is seeking a ServiceNow Senior Technical Consultant to lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules. This role involves collaborating with business and IT stakeholders to gather requirements and translating them into scalable ServiceNow workflows and automations. The successful candidate will apply ITIL framework principles to optimize service management processes within ServiceNow. Responsibilities include managing integrations between ServiceNow and external systems, providing technical mentorship to project teams, and keeping up with platform updates and industry trends to enhance solution capabilities.
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Key Responsibilities:
- Lead design, development, and implementation of ServiceNow solutions.
- Collaborate with stakeholders to gather requirements.
- Apply ITIL principles to service management processes.
- Manage integrations between ServiceNow and external systems.
- Provide technical mentorship and leadership to project teams.
- Drive continuous improvement initiatives using ServiceNow functionalities.
Required Skills and Experience:
- Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
- Solid understanding of ITIL processes and frameworks in ServiceNow environments.
- Experience in scripting, workflow design, and platform customization.
- Proven ability to manage and deliver complex ServiceNow projects.
- Excellent communication, stakeholder management, and problem-solving skills.
- Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
- Bachelor’s degree in Computer Science, Information Technology, or related discipline.
Work Conditions:
At the company, we prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, and individual work styles. We are committed to fostering an inclusive environment for all employees.
