This role is part of the Customer Excellence Group go-to-market team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners.
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As a Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our product implementation services. The Services Account Executive is well-versed in services and post-sales adoption strategies. They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization.
Responsibilities
- Collaborate with software sales account teams, Customer Outcomes team members, and our ecosystem of delivery partners
- Develop and execute a services sales strategy in the designated territory with a target account list
- Proactively create new Services opportunities in both new and installed base customers
- Create pipeline and manage end-to-end forecasting process for Services opportunities
- Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of services to meet their needs
- Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy
- Lead extended team in solutioning and scoping, and proposal development
- Execute value-based selling methodology for Implementation Services opportunities
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Deep services sales experience gained within a SaaS software or solution sales organization (or reasonable equivalent)
- New account sales focus, operating independently to identify new opportunities
- Existing relationships in large enterprise accounts a plus
- Demonstrable track record of achieving Services, Success, or Training sales targets
- Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
- Strong operational command – managing end-to-end franchise
- Travel up to 50% (depending on geography/region)
- English and Arabic fluency is essential
Work Conditions
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to employees depending on the nature of their work.
