About
This role is part of the Customer Excellence Group go-to-market team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners.
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Responsibilities
- Sell a portfolio of service offerings designed to help customers successfully adopt the products they have purchased and achieve expected business outcomes.
- Own the Services sales strategy by proactively creating demand for new Services opportunities and partner with the company Sales team and our partners to develop and execute Services sales opportunities.
- Collaborate with software sales account teams, Customer Outcomes team members, and our ecosystem of delivery partners.
- Develop and execute a services sales strategy in the designated territory with a target account list.
- Proactively create new Services opportunities in both new and installed base customers.
- Create pipeline and manage end-to-end forecasting process for Services opportunities.
- Serve as a trusted advisor to the customer, understanding their existing and future digital transformation roadmap to drive the right mix of company services to meet their needs.
- Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy.
- Lead extended team in solutioning, scoping, and proposal development.
- Execute value-based selling methodology for Implementation Services opportunities.
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Deep services sales experience gained within a SaaS software or solution sales organization (or reasonable equivalent).
- New account sales focus, operating independently to identify new opportunities.
- Existing relationships in large enterprise accounts a plus.
- Demonstrable track record of achieving Services, Success, or Training sales targets.
- Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives.
- Strong operational command – managing end-to-end franchise.
- Travel up to 50% (depending on geography/region).
- English and Arabic fluency is essential.
Work Conditions
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are assigned to company employees depending on the nature of their work.
