The ServiceNow Solution Architect will be responsible for developing and maintaining the overall architectural blueprint of the ServiceNow platform, ensuring alignment with industry best practices and organizational standards. This role involves designing scalable and secure solutions that leverage the full capabilities of the ServiceNow platform.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities:
-
Platform Design and Architecture:
- Develop and maintain the architectural blueprint of the ServiceNow platform.
- Align platform architecture with industry best practices.
- Design scalable and secure solutions.
-
Implementation and Integration:
- Lead the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others.
- Oversee integration of ServiceNow with other enterprise systems and applications to ensure data consistency.
-
Customization and Development:
- Manage the customization of ServiceNow applications to meet specific business needs.
- Lead development of custom applications and modules on the ServiceNow platform.
-
Governance and Best Practices:
- Establish platform governance and enforce best practices.
- Conduct regular reviews of platform performance, scalability, security, and compliance with regulatory requirements.
-
Stakeholder Management:
- Collaborate with business stakeholders to translate needs into technical solutions.
- Provide technical guidance and support to development and administrative teams.
-
Continuous Improvement:
- Stay updated with the latest ServiceNow features, releases, and industry trends.
- Identify opportunities for process improvement and automation.
Qualifications:
-
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
-
Experience:
- 7+ years in IT, with at least 5 years working with the ServiceNow platform.
- Proven experience in ServiceNow implementation, customization, and integration.
- Experience in a leadership or architectural role in a complex IT environment.
-
Certifications:
- ServiceNow Certified System Administrator (CSA) required.
- ServiceNow Certified Implementation Specialist (CIS) preferred.
- Additional ServiceNow certifications (e.g., ITSM, ITOM) are a plus.
-
Skills:
- In-depth knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).
- Strong understanding of ServiceNow platform capabilities and architecture.
- Proficiency in ServiceNow development (JavaScript, Glide API, REST/SOAP APIs).
- Excellent problem-solving and interpersonal skills.
- Ability to manage multiple projects and priorities simultaneously.
Work Conditions:
At the company, the work model emphasizes in-person collaboration while offering flexibility to support individual work styles and life circumstances. The company is committed to fostering an inclusive environment where everyone can thrive.
