About the Job:
In this role, you will focus on the overall design, implementation, customization, and governance of the ServiceNow platform, ensuring it aligns with industry best practices while addressing the specific needs of the organization. You will be responsible for leading the deployment of various ServiceNow modules, integrating them with existing enterprise systems, and overseeing the development of custom solutions. You will work closely with stakeholders to understand their requirements and communicate platform strategies effectively to management.
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Key Responsibilities:
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Platform Design and Architecture:
- Develop and maintain the overall architectural blueprint of the ServiceNow platform.
- Ensure alignment with industry best practices and organizational standards.
- Design scalable and secure solutions leveraging the full capabilities of the ServiceNow platform.
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Implementation and Integration:
- Lead the implementation of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, etc.
- Oversee integration with other enterprise systems to ensure data consistency and integrity.
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Customization and Development:
- Manage the customization of ServiceNow applications to address business needs.
- Lead the development of custom applications and modules, ensuring proper documentation.
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Governance and Best Practices:
- Establish and enforce platform governance and best practices.
- Conduct regular performance reviews and ensure compliance with regulatory requirements.
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Stakeholder Management:
- Collaborate with business stakeholders to translate their needs into technical solutions.
- Provide technical guidance and foster a high-performing team culture.
- Communicate effectively with senior management regarding platform strategy and performance.
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Continuous Improvement:
- Stay updated with ServiceNow features and industry trends.
- Identify process improvement opportunities and lead initiatives to enhance platform efficiency.
Qualifications:
- Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (advanced degree preferred).
- Experience:
- 7+ years in IT, with 5+ years specifically on the ServiceNow platform.
- Proven experience in ServiceNow implementation, customization, and integration in a leadership role.
- Certifications:
- ServiceNow Certified System Administrator (CSA) required; other relevant certifications preferred.
- Skills:
- In-depth knowledge of ServiceNow modules and strong platform architecture understanding.
- Proficient in ServiceNow development (JavaScript, Glide API, REST/SOAP APIs) and excellent problem-solving skills.
- Strong communication, interpersonal skills, and the ability to manage multiple priorities.
Work Conditions:
At DXC Technology, we prioritize in-person collaboration while offering flexibility for wellbeing and productivity, fostering an inclusive environment where everyone can thrive.
