In this role, you will be responsible for designing, implementing, and customizing ServiceNow solutions to meet the specific needs of the organization. You will work closely with stakeholders to gather business requirements and ensure a successful implementation of the ServiceNow system. This includes integrating ServiceNow with existing HR and IT systems, developing custom applications and workflows, and conducting thorough testing of the solutions. Additionally, you will document the solution's details, provide training to end-users and administrators, and foster a collaborative environment.
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Key Responsibilities:
- Solution Design: Work closely with stakeholders to understand business requirements and design a ServiceNow solution that meets those requirements.
- Implementation: Responsible for implementing the ServiceNow solution, working with developers, administrators, and other stakeholders to ensure a successful implementation.
- Integration: Responsible for integrating ServiceNow with other systems in the organization, such as HR or IT systems.
- Customization: Customize ServiceNow to meet the specific needs of the organization, developing custom applications, workflows, and integrations.
- Testing: Responsible for testing the ServiceNow solution to ensure it meets requirements and functions as expected.
- Documentation: Create documentation of the ServiceNow solution, including requirements, design, and implementation details.
- Training: Provide training to end-users and administrators to ensure successful adoption and use of the ServiceNow solution.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Experience in designing and implementing ServiceNow solutions.
- Experience with ServiceNow development, including custom applications, workflows, and integrations.
- Knowledge of ServiceNow architecture, including modules, databases, and security.
- Strong communication skills, including the ability to communicate technical information to non-technical stakeholders.
- Ability to work in a team environment and collaborate with stakeholders at all levels of the organization.
- Strong problem-solving skills and ability to think creatively to design solutions. ServiceNow certification is preferred but not required.
Work Model:
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
