ServiceNow Technical Architect – ITSM & ITOM

The company is a leading digital transformation consulting firm focused on the financial services industry. We are seeking a passionate and dynamic ServiceNow Technical Architect – ITSM & ITOM Health / Visibility expert to join our team in Riyadh, KSA. This is an on-site contract position.

Responsibilities:

• Architecture & Platform Design: Own the end-to-end architecture and design of the ServiceNow platform across enterprise engagements. Define platform blueprints, architectural standards, and best practices aligned with business and IT strategies. Lead the design and implementation of ITSM and ITOM modules, including Incident, Problem, Change, Request, CMDB, Discovery, and Service Mapping.

• Implementation & Delivery Leadership: Lead large-scale ServiceNow implementations, migrations, and transformations from legacy tools (e.g., BMC Remedy). Drive solution design, development oversight, testing, go-live, and stabilization activities. Ensure delivery excellence through governance, quality reviews, and compliance adherence.

• Governance, Security & Optimization: Establish and enforce platform governance models, development standards, and architectural guidelines. Conduct architecture, performance, scalability, and security reviews to ensure platform integrity and efficiency. Ensure adherence to ServiceNow security, upgrade, and maintainability best practices.

• Development Oversight & Customization: Provide architectural leadership for custom application development and platform customization. Govern integrations using REST/SOAP APIs, MID Server, Import Sets, and Transform Maps. Oversee automation using workflows, Flow Designer, UI policies, business rules, and scripting.

• Stakeholder & Pre-Sales Engagement: Act as the primary technical point of contact during design discussions, solution workshops, and executive reviews. Support pre-sales and RFP responses, including solution architecture, POCs, and executive demos. Collaborate with business, IT, and vendor stakeholders to translate requirements into scalable solutions.

• Mentorship & Leadership: Provide technical mentoring and architectural guidance to developers, administrators, and consultants. Promote continuous improvement, knowledge sharing, and engineering excellence within teams.

Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – ITSM
• 8+ ServiceNow Micro-Certifications
• 7+ ServiceNow Accreditations

Required Skills:

• ServiceNow Expertise
• ServiceNow ITSM and ITOM (Discovery, Service Mapping)
• Platform Architecture & Blueprint Design
• Governance, Security & Best Practices
• Custom Applications & Platform Customization
• Performance tuning, upgrade strategy, and optimization

Preferred Skills:

• Technical Capabilities in REST/SOAP Integrations, MID Server, CMDB design, data modeling, and discovery troubleshooting.
• Import Sets, Transform Maps, data migration strategies.
• Reporting, dashboards, SLAs, and operational metrics.
• Agile / Scrum delivery methodology.

What We Offer:

• An exciting and diverse team of professionals.
• A creative and collaborative work environment.
• Opportunities for personal and professional growth.
• Competitive compensation and benefits.

If interested and ready to relocate to Riyadh, KSA if selected, please share your updated resume.