The company Services team is looking for an experienced Services Account Specialist to join us. In this role, you will help us be the catalyst for customer success the open source way by understanding our customers’ business and technical needs and by offering consulting and training services as part of the company’s solutions. You will ultimately be accountable in alignment with the Sales account team for the successful adoption and value realization for the offerings and services our customers have purchased. As a Services Account Specialist, reporting to a regional services manager, you’ll be responsible for an assigned region, market, or set of accounts.
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What You Will Do
- Develop relationships with key customer stakeholders to grow services bookings and revenue within your nominated accounts.
- Actively participate in account planning and strategy sessions and reviews with the wider account team.
- Work with the delivery teams on getting the right offerings scoped to solve customer business needs.
- Negotiate Services pricing, project costs, and terms.
- Provide executive leadership during the whole customer journey, including presales and post-sales phases.
- Lead Services offerings in specific customer opportunities and guide the formation of opportunity teams together with the account manager.
What You Will Bring
- Ability to create and articulate the value proposition; experience in consultative selling and professional services delivery.
- Experience and knowledge of the Saudi market and customers, familiarity with the Saudi vision 2030.
- Proven record of closing complex solutions-led deals worth millions of dollars.
- Willingness to participate in regular business travel for customer and internal meetings.
