Services Cluster Director - META(Middle East, Turkey, and Africa)

About the Role:
The company’s Electrical Business is seeking a Services Cluster Director for META (Middle East, Turkey, and Africa) based in Dubai. This role is responsible for the consolidated Services Cluster financial (P&L) and operational targets across Lifecycle Services, Project Services, and Digital Services. The Services Cluster Director will build, develop, and manage the Cluster Services organization while driving operational excellence and aligning with regional and EMEA strategies to support profitable growth.

Responsibilities:

• Responsible for the consolidated Services Cluster financial (P&L) and operational targets across Lifecycle Services, Project Services, and Digital Services.
• Build, develop and manage Cluster Services organization covering multiple countries within the consolidated cluster structure.
• Lead and coordinate Lifecycle Services teams acting as Country Service Leaders across cluster geography.
• Oversee Project Services execution within the cluster, ensuring alignment with central Project Product Line governance.
• Drive collaboration between cluster teams and EMEA Service Product Lines (PD Services, UPS Services, Life Safety Services, Projects Services, Digital).
• Continuously develop organizational capability by providing training and filling gaps with new talents in collaboration with HR.
• Implement the highest ethics and EHS (environmental health and safety) standards and culture in Service teams across the cluster.
• Drive for operational excellence with maximized availability, productivity, and efficiency by leveraging synergies across the larger consolidated cluster.
• Support and benefit from EMEA field service engineers pool coordinating with EMEA service operations.
• Implement standard tools and processes across the cluster in line with common EMEA Services directives and Operational Excellence framework.
• Ensure standard work processes, instructions, and guidelines are developed and fully deployed.
• Develop and deploy service strategies for profitable growth aligned with EMEA Service Product Lines and central functions.
• Introduce and deploy standard Services portfolio in the markets, managing go-to-market and pricing in coordination with Product Lines.
• Utilize a proactive services sales approach across the cluster, collaborating with the Commercial Services function.
• Manage life cycle of Electrical products sold in the cluster by recording, maintaining, and tracking installed base data and maximizing service coverage.
• Maintain connection with Sales Zones and Country Sales Organizations, leveraging synergies across the larger cluster footprint.
• Interface with key customers to source new business and maintain current client relations.
• Manage the Authorized Service Partners (ASP) in the cluster through dedicated ASP Management function.
• Coordinate with the Center of Excellence (COE) for Inside Sales, Quotation, Order Management, and Contract Management support.
• Represent the cluster in regular business reviews covering commercial, financial, and operational performance, reporting predefined KPIs.
• Define and execute the overall META Services strategy across the Middle East, Türkiye and Africa, ensuring alignment with regional business priorities, EMEA strategy, and long-term growth objectives.
• Drive profitable growth across the META Services business with full accountability for revenue growth, profitability, operational efficiency, and customer satisfaction.
• Lead and develop a high-performing regional Services leadership team, strengthening organizational capabilities, talent development, succession planning, and accountability across all geographies.
• Drive the integration and harmonization of Services operations across META, establishing a consistent operating model, clear governance, standardized processes, and cross-country synergies.
• Partner closely with META Commercial leadership and country organizations to identify new business opportunities, expand the Services portfolio, strengthen strategic customer relationships, and accelerate market penetration.

Qualifications:

• Minimum Degree Level or equivalent, preferably in engineering or a business-related field.
• General management (P&L) experience with commercial and similar Services operational skills and International (multi-country and culture) management experience.
• Technical knowledge or Field experience in Power Quality (UPS), Power Distribution (Low voltage/Medium voltage switchgear and products) or Life Safety (Emergency Lighting, Fire systems).
• Understanding of Digital Services offerings and technology integration.
• Knowledge of Project Services execution and governance.

Skills:

• Strong leadership skills with a strategic mindset to manage a larger consolidated cluster.
• Excellent verbal and written communication skills.
• Proficient in English, both verbal and written; additional languages of the Cluster countries are a plus.
• Strong financial acumen for managing increased P&L scope.
• Experience working in a matrix organization in a multi-cultural environment.
• Experienced Manager of People across multiple countries.
• Ability to influence decision-making of key stakeholders including Service Product Line Leaders.
• Intercultural awareness essential for managing diverse geographies.
• Strong communication and interpersonal skills to represent the business internally and externally.
• Time Management and delegation skills for a broader span of control.
• Ability to coordinate effectively with central functions (Operational Excellence, COE, Product Lines).

All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for job applicants and employees.