About the Role
The company's Electrical Business is seeking a Services Cluster Director for the META (Middle East, Turkey, and Africa) region, based in Dubai. In this position, you will oversee financial (P&L) and operational targets across various services, including Lifecycle Services, Project Services, and Digital Services.
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Key Responsibilities
- Responsible for consolidated Services Cluster financial (P&L) and operational targets.
- Build, develop, and manage the Cluster Services organization across multiple countries.
- Lead and coordinate Lifecycle Services teams as Country Service Leaders across the cluster.
- Oversee Project Services execution, ensuring alignment with central Project Product Line governance.
- Drive collaboration between cluster teams and EMEA Service Product Lines (PD Services, UPS Services, Life Safety Services, Projects Services, Digital).
- Continuously develop organizational capability through training and collaboration with HR for talent acquisition.
- Implement high ethics and EHS (health and safety) standards within Service teams.
- Strive for operational excellence to maximize availability, productivity, and efficiency through collaboration within the cluster.
- Coordinate with EMEA service operations to utilize the field service engineers pool.
- Deploy standard tools and processes in line with EMEA Services directives and Operational Excellence framework.
- Develop and implement standard work processes, instructions, and guidelines.
- Create service strategies for profitable growth aligned with EMEA Service Product Lines and central functions.
- Manage the introduction of the standard Services portfolio in the markets, coordinating go-to-market strategies and pricing.
- Employ a proactive sales approach within the cluster, collaborating with the Commercial Services function.
- Manage life cycle of Electrical products, maintaining and tracking installed base data for maximum service coverage.
- Maintain connections with Sales Zones and Country Sales Organizations, leveraging synergies.
- Interface with key customers to generate new business and maintain client relationships.
- Manage Authorized Service Partners (ASP) through a dedicated management function.
- Collaborate with the Center of Excellence (COE) for support in Inside Sales, Quotation, Order Management, and Contract Management.
- Represent the cluster in regular business reviews covering commercial, financial, and operational performance while reporting on predefined KPIs.
- Define and execute the overall META Services strategy, ensuring alignment with regional business priorities and long-term growth objectives.
- Drive profitable growth within the META Services business, maintaining accountability for revenue, profitability, operational efficiency, and customer satisfaction.
- Lead and develop a high-performing regional Services leadership team, focusing on organizational capabilities, talent development, succession planning, and accountability across regions.
- Foster integration and harmonization of Services operations across META, establishing a clear operating model and synergy across countries.
- Partner with META Commercial leadership and country organizations to identify business opportunities and expand the Services portfolio.
Qualifications
- Minimum Degree Level or equivalent, preferably in engineering or a business-related field.
- General management (P&L) experience with commercial and operational services skills and international (multi-country and culture) management experience.
- Technical knowledge or field experience in areas such as Power Quality (UPS), Power Distribution (low voltage/medium voltage switchgear), and Life Safety (emergency lighting, fire systems).
- Understanding of Digital Services offerings and technology integration.
- Knowledge of Project Services execution and governance.
Skills
- Strong leadership skills with a strategic mindset for managing a larger consolidated cluster.
- Excellent verbal and written communication skills.
- Proficient in English; additional languages relevant to the cluster countries are a plus.
- Strong financial acumen to manage a larger P&L scope.
- Experience working in a matrix organization within a multicultural environment.
- Proven people management experience across multiple countries.
- Ability to influence decisions of key stakeholders, including Service Product Line Leaders.
- Intercultural awareness essential for managing diverse regions.
- Strong communications and interpersonal skills for internal and external representation.
- Effective time management and delegation skills for broader control.
- Proficient coordination with central functions (Operational Excellence, COE, Product Lines).
All positions may require participation in video and in-person interviews. All candidates will be evaluated based on job-related competencies, ensuring their privacy rights and data security are protected in accordance with applicable laws.
We are committed to providing equal employment opportunities for all job applicants and employees, using balanced selection criteria while avoiding unlawful discrimination.
