The Services Renewal Account Manager plays a crucial role in ensuring timely renewals of both Hardware and Software support contracts for medium-sized to large customers within the assigned territory in the United Arab Emirates. This position involves educating customers on business practices and the associated contractual implications, while ensuring they are fully aware of the company's Support Services portfolio. You will proactively manage cancellation risks and seek to win back previous contracts that were canceled or without support during the point of sale of hardware. Additionally, there is a focus on growing the available territory by selling Value-Added services like Extended Support or DDR Services where applicable, managing customer exceptions, and accurately forecasting business targets and opportunities.
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Responsibilities
- Timely management of customer renewals in assigned territory.
- Educating customers about business practices and contractual implications.
- Ensuring customers are aware of and understand relevant elements of the company's portfolio.
- Proactively managing exceptions for customers with potential renewal issues.
- Identifying and transferring leads to sales representatives for top-tier opportunities.
- Accurately forecasting business targets and opportunities in the territory.
Requirements
- Strong oral and written communication skills are essential.
- Skills in objection handling and result orientation are key for success in this role.
- A customer success mentality is needed, focusing on customer satisfaction (CSAT) and expanding the company's influence within accounts.
What We Offer
- A competitive salary accompanied by exciting benefits.
- Flexible and remote working options to maximize your productivity.
- Learning and development opportunities to elevate your career.
- An Employee Assistance Program to support mental health and well-being.
- Employee resource groups that promote and celebrate diverse communities.
- Core benefits including medical coverage, life insurance, and retirement planning access.
- An inclusive culture that values and celebrates individuality.
