About the Role / About the Job
The Subscription Services Contract Manager is responsible for managing subscription contracts specifically for Software as a Service (SaaS) offerings. This role focuses on contracts within the Europe, Middle East, India, and Africa regions. The candidate will ensure the delivery of internal license orders, remote implementation, and annual software updates. Acting as a single point of contact for subscribers, the Contract Manager is accountable for operational delivery and excellence, adherence to contractual and financial obligations, customer satisfaction, and the renewal of contracts.
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Accountable For:
- Acceptance of R3 Handoff and planning of Subscription Contracts on SAP
- Owning financials of assigned contracts as the SAP "Responsible Person"
- Delivering on subscription scope of work, including internal license ordering, deployment, initial implementation, and yearly updates with the centralized deployment COE
- Ensuring compliance with Financial Excellence (FINEX) dashboards for owned contracts
- Overseeing operational delivery and excellence, meeting contractual and financial deliverables, and ensuring customer satisfaction and timely renewals
Responsible For:
- Driving successful execution of contracts, including planning, resource allocation, continuity, and handover between resources
- Ensuring seamless execution and consistency in contract delivery
- Promoting efficiency and productivity methods to enhance profitability
- Managing customer communications, engaging at high levels, and conducting customer performance reviews
Required Qualifications & Certifications
- Bachelor's degree in science or engineering from an accredited university or college
- Minimum of 3 years of experience in Digital Deployment and Delivery
- Strong interpersonal and leadership skills, with the ability to influence and lead teams
- Proven financial, analytical, and organizational abilities
- Experience working directly with customers within a digital framework
The internal title for this role is: Services Specialist - Customer Contract Management.
