About the Role
You will be the primary point of contact for internal Project Managers and Service Managers, ensuring seamless communication and high-quality service delivery. In this role, you will manage critical Projects and Services workflows, resolve internal process inquiries, and collaborate with cross-functional teams to exceed expectations. We are looking for a proactive problem-solver with a passion for customer success and a drive for operational excellence to help deliver the reliable energy solutions that our customers depend on every day.
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Key Responsibilities
- Responsible for all aspects of OTR process & tools, order bookings, revenue recognition reporting, and continuous improvement.
- Responsible for all aspects of creating, structuring, and maintaining projects in SAP for HW and Services projects.
- Own resolution of Technical issues in ERP, engaging and working with the DT team.
- Assist billing team with invoicing, create cancel/rebill workflows if needed, and understand country-specific rules for cancelling invoices and other relevant financial implications.
- Request invoices and credit notes from the billing team, manage invoices dispatch and coordination with e-invoicing teams to comply with country-specific tax regulations.
- Support the SAP IBS process for billing internal orders and all related tasks.
- Serve as the point of contact with the Tax Team and DT team for regional country-specific tax invoicing support.
- Provide regional statutory audit support for internal and external audits, including SOX audit, ISO audit, or various statutory audits happening quarterly and annually as decided by the business.
- Support development of financial instruments on a project-by-project basis, such as letters of credit negotiation, communication with banks, and supporting bank guarantee issuance tasks as requested by Project Manager or Service Manager.
- Generate PO requisitions to external suppliers and manage goods receipts when necessary.
- Follow up with Accounts Payable teams and raise tickets to help resolve vendor payable issues related to banking details mismatch or invoice submission errors.
- Understand revenue recognition lag rules for recognizing revenue each quarter (Ship Dates vs. Rev Rec Dates).
- Run project through TECO checklist to ensure there are no outstanding issues (financial and project completion checks).
- Drive resolution with SM/PMs to correct project defects such as missing planned costs, incorrect planned revenue, and other details in the SAP ERP system.
- Support orders booking, revenue recognition, and the billing process for non-SAP countries as per process.
- Assist PMs on project metrics to decrease unbilled and past due receivables in cash management.
- Provide Arabic language support as needed, including SAP Saudi Text updating, invoices translation, Saudi VAT portal coordination, and customer master KYC processes to be completed in Arabic.
- Support the business in completing monthly, quarterly, and annual tasks related to order booking, revenue recognition, and invoicing to ensure accurate financial reporting.
- Undertake ad hoc assignments as requested by Services or Project Management leaders.
Required Qualifications
- Bachelor’s degree from an accredited university or college.
- Minimum of 3 years of experience in SAP ERP systems or a related field/system.
- Fluent in English (written & spoken).
Desired Characteristics
- Minimum of 3 years of experience in Finance or operations support.
- Experience with the Project Builder module in SAP.
- Strong oral and written communication skills.
- Previous experience in a financial background with P&L experience is preferred.
- Strong interpersonal and leadership skills.
- Demonstrated ability to analyze and resolve problems.
- Established project management operations support skills.
Additional Information
- Relocation Assistance Provided: No
