About the Role
Are you an Engineer motivated to deliver the best service to your customers? Would you like the opportunity to further develop your career with a global energy technology company?
Join our BRUSH team where we take energy forward, making it safer, cleaner, and more efficient for people and the planet. Our BRUSH products enhance our portfolio of electromechanical equipment, including electric generators, synchronous condensers, electric motors, and associated control power management systems.
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Responsibilities
As a Service24 Technical Support Representative, you will be responsible for:
- Providing 24-hour technical assistance via phone and email to customers around the world.
- Conducting fault diagnosis and offering remote service support on a 24-hour call-out basis.
- Interpreting specifications and technical requirements.
- Representing the company at customer technical meetings.
- Training customer personnel, subcontractors, and other members of the service organization.
- Owning the resolution of post-sales technical customer issues.
- Working cross-functionally with various departments to assist internal and external customers.
- Liaising with Field Service Engineers and internal technical teams to coordinate customer support activities.
Requirements
To be successful in this role you will have:
- A Bachelor’s Degree in Engineering from a four-year university or college and/or a minimum of 10 years of field service experience.
- 1-3+ years of proven experience supporting customers.
- Experience within Field Service, Service Engineering, Maintenance, Reliability, or Technical Support environments.
- An eye for detail coupled with good organizational skills.
- Good interpersonal skills, an inclusive working style, and the ability to effectively interface with all levels of internal organization and external customers.
- Previous experience supporting generators, motors, switchgear, or power generation equipment.
- Experience providing remote technical support to industrial customers.
- Knowledge of condition monitoring, diagnostics, and root cause analysis.
- Previous participation in an on-call support environment.
Work in a Way That Works for You
We recognize that everyone is different, and the way people want to work and deliver their best is unique. In this role, we can offer the following flexible working patterns:
- Primarily home-based with flexible working arrangements.
- Willingness to participate in a rotating on-call support schedule and occasional travel for meetings, customer visits, and training activities.
Working with Us
Our people are at the heart of what we do. We know we are better when all of our people are developed, engaged, and authentic. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels.
Working for You
Our inventions have revolutionized energy for over a century, and we prioritize rewarding those who embrace change. You can expect:
- Contemporary work-life balance policies and wellbeing activities.
- Comprehensive private medical care options.
- A safety net of life insurance and disability programs.
- Tailored financial programs.
- Additional elected or voluntary benefits.
Join Us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Join us and grow with a team that will energize and inspire you!
The internal title for this role is: Services Specialist - Technical Support
