About the Role
As a Technical Manager, you are the technical leader of a strategic client account - or a portfolio of accounts - with end-to-end ownership of the technical success and quality of our solution delivery. You work in close partnership with the Delivery Leader, ensuring that our clients not only go live successfully, but continue to thrive and scale with confidence.
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You are a hands-on leader who drives solution design with architects, partners closely with engineering leaders, and leads from the front when needed during complex technical challenges or critical incidents. You set the tone for engineering excellence, while ensuring the right technical team structures and accountabilities are in place to deliver at scale.
Throughout the client journey, you are the primary technical contact and trusted advisor, seamlessly navigating between technical deep dives and high-stakes conversations with CIOs and executives. You bring clarity, confidence, and commitment to every interaction while shaping outcomes.
Responsibilities
- Take full technical ownership of the client account, acting as the technology leader across all workstreams.
- Use your technical and product expertise to define and drive our clients’ technical strategy.
- Become an internal advocate of the client and bring the voice of the customer into the rest of the organization.
- Identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap.
- Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams to ensure successful implementations of the product.
- Partner with Delivery leaders to create delivery plans that balance time to market and quality needs.
- Ensure technical quality and compliance with platform best practices across all squads, raising the bar for engineering practices and delivery standards.
- Act as the technical face towards the client’s senior stakeholders, from engineering teams to CIO-level conversations.
- Serve as a role model by being hands-on when needed - unblocking technical issues, supporting squads, and ensuring progress.
Requirements
- Overall experience of 10+ years and 5 years of management experience with a solid technical background, including experience in software and systems architecture.
- Experience leading enterprise-grade software delivery, preferably in financial services or regulated industries.
- Familiarity with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes (on-prem, cloud), and Swift. Having a cloud certification (e.g. Azure Certified Solutions Architect) is a plus.
- Thrive in high-stakes environments, leading from the front during escalations and aligning cross-functional teams under pressure.
- Deep understanding of DevOps, CI/CD, Observability, and SRE practices, ensuring operational excellence is part of delivery.
- Excellent communication and stakeholder management skills, equally comfortable with engineering teams and CXOs.
- Passionate about building strong engineering cultures, mentoring teams, and setting a high bar for engineering excellence.
- Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent relevant industry experience.
- Fluent in English.
