We are seeking a highly skilled and experienced SharePoint and Web Application Senior Support Engineer with a strong background in SharePoint On-Premises environments and web application maintenance. The ideal candidate will possess excellent soft skills, leadership capabilities, and hands-on experience in incident, problem, change, and service request management. Prior working experience in the Middle East region is essential to ensure cultural alignment and service delivery excellence.
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Key Responsibilities:
- Perform day-to-day operations of SharePoint On-Premises environments (2013/2016/2019).
- Manage the Custom Web Applications built on .Net / MWC based frameworks.
- Work with the team of SharePoint and Web Applications Support Engineers.
- Manage Intranet Sites and External Sites hosted on SharePoint.
- Coordinate with L3 and L4 Teams for escalated tickets.
- Handle Critical Incidents / Business Requests in a timely manner.
- Monitor and perform patching, upgrades, and health checks of SharePoint farms.
- Conduct root cause analysis and resolution for incidents and recurring issues.
- Maintain ITSM process adherence aligned with ITIL framework.
- Interface with business users and IT stakeholders to capture requirements and report progress.
- Manage expectations and drive resolutions under high-pressure environments.
- Maintain detailed knowledge base, SOPs, and configuration documentation.
- Train and mentor junior team members.
Required Skills & Experience:
- 8+ years of experience in SharePoint On-Premises administration & support.
- Strong knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server.
- Hands-on experience with site collection management, service applications, and content database optimization.
- Experience working in or with Middle Eastern clients/organizations.
- Fluent in Arabic and English.
- Familiarity with Active Directory, DNS, SSL certificates, and related integrations.
- Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes.
- Excellent communication, client interaction, and documentation skills.
- ITIL Foundation Certification is a plus.
- Availability in Saudi Arabia to join immediately.
Work Conditions:
At DXC Technology, we prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.
