We are seeking a highly skilled and experienced SharePoint and Web Application Jr. Lead with a strong background in SharePoint On-Premises environments and web application maintenance. The ideal candidate will possess excellent soft skills, leadership capabilities, and hands-on experience in incident, problem, change, and service request management. Prior working experience in the Middle East region is essential to ensure cultural alignment and service delivery excellence.
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Key Responsibilities:
- Perform day-to-day operations of SharePoint On-Premises environments (2013/2016/2019).
- Manage custom web applications built on .Net/MWC based frameworks.
- Collaborate with a team of SharePoint and Web Applications Support Engineers.
- Manage Intranet sites and external sites hosted on SharePoint.
- Coordinate with L3 and L4 teams for escalated tickets.
- Handle critical incidents/business requests in a timely manner.
- Perform patching, upgrades, and health monitoring of SharePoint farms.
- Conduct root cause analysis and resolution for incidents and recurring issues.
- Interface with business users and IT stakeholders to capture requirements and report progress.
- Maintain detailed knowledge base, SOPs, and configuration documentation.
- Train and mentor junior team members on operational processes and SharePoint best practices.
Required Skills & Experience:
- 8+ years of experience in SharePoint On-Premises administration & support.
- Strong knowledge of SharePoint Central Admin, PowerShell, IIS, and SQL Server.
- Experience with Middle Eastern clients or organizations is preferred; experience in banking and finance is an advantage.
- Fluent in Arabic and English.
- Familiarity with Active Directory, DNS, SSL certificates, and related integrations.
- Excellent communication, client interaction, and documentation skills.
- ITIL Foundation Certification is a plus.
- Exposure to enterprise-grade environments and digital transformation initiatives.
Work Conditions:
- The role emphasizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- Candidate must be available to join immediately.
Language Requirements:
- Fluent in Arabic and English; basic or conversational Arabic proficiency is advantageous.
