We are seeking a highly skilled and experienced SharePoint Lead with a strong background in SharePoint On-Premises environments, application maintenance, and ITSM process adherence. The ideal candidate will possess excellent soft skills, leadership capabilities, and hands-on experience in incident, problem, change, and service request management. Prior working experience in the Middle East region is essential to ensure cultural alignment and service delivery excellence.
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Key Responsibilities:
- Lead day-to-day operations of SharePoint On-Premises environments (2013/2016/2019).
- Manage web applications defined on .Net / MWC based applications.
- Lead a team of SharePoint and Web Applications specialists.
- Manage Intranet Sites and External Sites hosted on SharePoint.
- Oversee Custom Web Applications implemented on .Net / Angular JS.
- Coordinate with L3 and L4 Teams for escalated tickets.
- Participate in Change Management activities and handle critical incidents/business requests.
- Perform patching, upgrades, and health monitoring of SharePoint farms.
- Conduct root cause analysis and resolution for incidents and recurring issues.
- Collaborate with infrastructure, database, and network teams for platform-level support.
ITSM Process Adherence:
- Manage Incidents, Service Requests, Problems, and Changes in alignment with ITIL framework.
- Ensure SLA compliance, ticket resolution quality, and customer satisfaction.
- Prepare RCA reports, weekly dashboards, and compliance documentation.
- Act as an escalation point for technical and process-related issues.
Client & Stakeholder Management:
- Interface with business users and IT stakeholders to capture requirements and report progress.
- Conduct regular service reviews and contribute to continuous improvement plans.
- Manage expectations and drive resolutions under high-pressure environments.
Knowledge & Documentation:
- Maintain detailed knowledge base, SOPs, and configuration documentation.
- Train and mentor junior team members on operational processes and SharePoint best practices.
Required Skills & Experience
- 10+ years of experience in SharePoint On-Premises administration & support.
- Strong knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server.
- Hands-on experience with site collection management and service applications.
- Experience working with Middle Eastern clients or organizations, particularly in Banking and Finance is advantageous.
- Fluent in Arabic and English.
- Familiar with Active Directory, DNS, SSL certificates, and related integrations.
- Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes.
- Excellent communication, client interaction, and documentation skills.
- ITIL Foundation Certification is a plus.
- Exposure to enterprise-grade environments and digital transformation initiatives.
Preferred:
- Arabic language proficiency (basic or conversational) is advantageous.
- Familiarity with hybrid (SharePoint On-Prem + Online) deployments is a plus.
- Available in Saudi Arabia to join immediately.
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