We are seeking a highly skilled and experienced SharePoint Lead with a strong background in SharePoint On-Premises environments, application maintenance, and ITSM process adherence. The ideal candidate will possess excellent soft skills, leadership capabilities, and hands-on experience in incident, problem, change, and service request management. Prior working experience in the Middle East region is essential to ensure cultural alignment and service delivery excellence.
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Key Responsibilities:
- Lead day-to-day operations of SharePoint On-Premises environments (2013/2016/2019).
- Manage Web Applications defined on .Net / MWC-based applications.
- Oversee a team of SharePoint and Web Applications Leads.
- Manage Intranet Sites and External Sites hosted on SharePoint.
- Coordinate with L3 and L4 Teams for escalated tickets.
- Handle critical incidents and business requests promptly.
- Perform patching, upgrades, and health monitoring of SharePoint farms.
- Conduct root cause analysis and resolution for incidents and recurring issues.
- Maintain compliance with standard ITSM processes, manage incidents, service requests, problems, and changes in alignment with the ITIL framework.
- Interface with business users and IT stakeholders to capture requirements and report progress.
- Maintain detailed knowledge base, SOPs, and configuration documentation; train and mentor junior team members.
Required Skills & Experience:
- 10+ years of experience in SharePoint On-Premises administration & support.
- Strong knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server.
- Hands-on experience with site collection management and content database optimization.
- Experience in working with Middle Eastern clients or organizations; experience in Banking and Finance is an advantage.
- Fluent in Arabic and English.
- Familiarity with Active Directory, DNS, SSL certificates, and related integrations.
- Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes.
- Excellent communication, client interaction, and documentation skills.
- ITIL Foundation Certification is a plus.
Preferred Skills:
- Basic or conversational proficiency in Arabic is advantageous.
- Familiarity with hybrid (SharePoint On-Prem + Online) deployments is a plus.
- Available in Saudi Arabia to join immediately.
Work Culture:
At DXC Technology, we prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.
