We are seeking a highly skilled and experienced SharePoint Lead with a strong background in SharePoint On-Premises environments, application maintenance, and ITSM process adherence. The ideal candidate will possess excellent soft skills, leadership capabilities, and hands-on experience in incident, problem, change, and service request management. Prior working experience in the Middle East region is essential to ensure cultural alignment and service delivery excellence.
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Key Responsibilities
Application Maintenance & Support
- Lead day-to-day operations of SharePoint On-Premises environments (2013/2016/2019).
- Manage Web Application defined on .Net / MWC based applications.
- Lead the team of SharePoint and Web Applications.
- Manage Intranet Sites and External Sites hosted on SharePoint.
- Handle Critical Incidents / Business Requests to support in a timely manner.
ITSM Process Adherence
- Manage Incidents, Service Requests, Problems, and Changes in alignment with the ITIL framework.
- Ensure SLA compliance, ticket resolution quality, and customer satisfaction.
Client & Stakeholder Management
- Interface with business users and IT stakeholders to capture requirements and report progress.
- Conduct regular service reviews and contribute to continuous improvement plans.
Knowledge & Documentation
- Maintain detailed knowledge base, SOPs, and configuration documentation.
- Train and mentor junior team members on operational processes and SharePoint best practices.
Required Skills & Experience
- 10+ years of experience in SharePoint On-Premises administration & support.
- Strong knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server.
- Fluent in Arabic and English Language.
- Excellent communication, client interaction, and documentation skills.
Preferred
- Arabic language proficiency (basic or conversational) is advantageous.
- Familiarity with hybrid (SharePoint On-Prem + Online) deployments is a plus.
Work Conditions
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
