We are seeking a highly skilled and experienced SharePoint Lead with a strong background in SharePoint On-Premises environments, application maintenance, and ITSM process adherence. The ideal candidate will possess excellent soft skills, leadership capabilities, and hands-on experience in incident, problem, change, and service request management. Prior working experience in the Middle East region is essential to ensure cultural alignment and service delivery excellence.
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Key Responsibilities:
- Lead day-to-day operations of SharePoint On-Premises environments (2013/2016/2019)
- Manage web applications defined on .Net / MWC based applications
- Lead a team of SharePoint and Web Applications professionals
- Manage Intranet and External Sites hosted on SharePoint
- Coordinate with L3 and L4 Teams for escalated tickets
- Participate in Change Management activities and handle critical incidents
- Perform patching, upgrades, and health monitoring of SharePoint farms
- Conduct root cause analysis and resolution for incidents and recurring issues
ITSM Process Adherence:
- Manage incidents, service requests, problems, and changes in alignment with ITIL framework
- Ensure SLA compliance, ticket resolution quality, and customer satisfaction
- Prepare RCA reports, weekly dashboards, and compliance documentation
Client & Stakeholder Management:
- Interface with business users and IT stakeholders to capture requirements
- Conduct regular service reviews and contribute to continuous improvement plans
Knowledge & Documentation:
- Maintain detailed knowledge base, SOPs, and configuration documentation
- Train and mentor junior team members on operational processes and SharePoint best practices
Required Skills & Experience:
- 10+ years of experience in SharePoint On-Premises administration & support
- Strong knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server
- Experience working in or with Middle Eastern clients or organizations
- Fluent in Arabic and English
- Familiarity with Active Directory, DNS, SSL certificates, and related integrations
- Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes
- Excellent communication, client interaction, and documentation skills
- ITIL Foundation Certification is a plus
- Available in Saudi to join immediately
Preferred Skills:
- Basic or conversational Arabic language proficiency is advantageous
- Familiarity with hybrid (SharePoint On-Prem + Online) deployments is a plus
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