We are seeking a proactive and technically skilled SharePoint and Web Application Support Engineer with over 3 years of experience in supporting SharePoint (preferably On-Prem) and .NET-based web applications. The ideal candidate will possess strong application maintenance expertise, practical knowledge of ITSM processes, and exceptional communication and interpersonal skills. Experience working in the Middle East region is highly desirable.
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Key Responsibilities:
- Provide L2/L3 support for SharePoint On-Prem and .NET-based web applications.
- Monitor, maintain, and troubleshoot issues related to SharePoint sites, web parts, workflows, and content databases.
- Support custom .NET applications, perform minor code fixes, and manage deployments.
- Manage incidents, service requests, and change requests using ITSM tools such as ServiceNow or BMC Remedy.
- Coordinate with development and infrastructure teams for issue resolution and performance optimization.
- Perform root cause analysis and prepare detailed RCA reports.
- Maintain technical documentation and knowledge articles for supported applications.
- Participate in application patching, upgrades, and regular maintenance schedules.
- Engage with end-users and business stakeholders to understand and resolve their issues effectively.
Required Skills and Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 3 years of experience in supporting SharePoint (On-Prem preferred) or ASP.NET-based applications.
- Hands-on experience in SharePoint 2013/2016/2019 administration and support.
- Basic .NET Framework understanding and troubleshooting of C# or VB.NET web applications.
- Experience with SQL Server for data extraction and query troubleshooting.
- Strong understanding of ITIL/ITSM processes including incident, problem, and change management.
- Excellent communication, interpersonal, and stakeholder engagement skills.
- Previous working experience in the Middle East is a strong plus.
- Ability to work independently and in cross-functional teams under pressure.
- Fluent in Arabic and English.
- Familiarity with Active Directory, DNS, SSL certificates, and related integrations.
- Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes.
- ITIL Foundation Certification is a plus.
- Exposure to enterprise-grade environments and digital transformation initiatives.
Work Conditions:
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.
Language Requirements:
Fluency in Arabic and English is required; proficiency in Arabic (basic or conversational) is advantageous.
Availability:
Candidates should be available in Saudi Arabia to join immediately.
