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Shift Lead - Data Center Colocation Operations

Unlock employer Dubai, United Arab Emirates Posted: 05 Oct 2025

Financial

  • Estimate: $50k - $80k*
  • Zero income tax location

Accessibility

  • Office Only
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

The purpose of this position is to provide leadership, motivation, and direction to a team of Data Center Engineers in order to deliver the best Business Customer Experience, thus increasing customer delight while creating new business leads and opportunities. The role is cross-functional and requires interaction with different stakeholders internally within the organization, as well as externally such as partners, vendors, and customers.

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Job Description

  • Operate and maintain the installed equipment and EM systems such as generators, UPS’s, DC power systems, Fire Alarm, Fire Fighting, Access Control, CCTV, BMS, Air Conditioning.
  • Plan, schedule, and conduct Preventive Maintenance (PPM) for the equipment and systems in operation.
  • Monitor remotely and physically the environment of the EM systems and equipment and ensure it is at normal set levels.
  • Conduct site surveys and visits and escalate complex issues and problems to the manager.
  • Prepare reports and submit recommendations as required.
  • Provide support in the operation and maintenance of electromechanical systems and equipment serving the Data Centers, including troubleshooting, inspection, and preventive maintenance programs.
  • Maintain full records of the EM systems and equipment installed.
  • Share with other stakeholders in case of fault and outage events.

Requirements

  • Graduate with ITIL (minimum ITIL Foundation preferred).
  • A minimum of 8 years industry experience with at least 4 years in an International Data center/IT/Telecommunications organization.
  • Proven track record in successfully operating a Data Center while maintaining SLA’s and achieving targeted KPIs.
  • Excellent written and verbal communication skills.
  • Strong knowledge of IT services and customer service delivery methods.
  • Ability to work under pressure and maintain strictly agreed SLA.
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