Shift Lead - Data Center Colocation Operations

The purpose of this position is to provide leadership, motivation, and direction to a team of Data Center Engineers in order to deliver the best Business Customer Experience, thus increasing customer delight while creating new business leads and opportunities. The role is cross-functional and requires interaction with different stakeholders internally within the organization, as well as externally such as partners, vendors, and customers.

Job Description

• Operate and maintain the installed equipment and EM systems such as generators, UPS’s, DC power systems, Fire Alarm, Fire Fighting, Access Control, CCTV, BMS, Air Conditioning.
• Plan, schedule, and conduct Preventive Maintenance (PPM) for the equipment and systems in operation.
• Monitor remotely and physically the environment of the EM systems and equipment and ensure it is at normal set levels.
• Conduct site surveys and visits and escalate complex issues and problems to the manager.
• Prepare reports and submit recommendations as required.
• Provide support in the operation and maintenance of electromechanical systems and equipment serving the Data Centers, including troubleshooting, inspection, and preventive maintenance programs.
• Maintain full records of the EM systems and equipment installed.
• Share with other stakeholders in case of fault and outage events.

Requirements

• Graduate with ITIL (minimum ITIL Foundation preferred).
• A minimum of 8 years industry experience with at least 4 years in an International Data center/IT/Telecommunications organization.
• Proven track record in successfully operating a Data Center while maintaining SLA’s and achieving targeted KPIs.
• Excellent written and verbal communication skills.
• Strong knowledge of IT services and customer service delivery methods.
• Ability to work under pressure and maintain strictly agreed SLA.