About the Role
As a Guest Experience Specialist at the company, you will play a crucial part in ensuring that our guests have joyful and memorable travel experiences. Your role will involve welcoming guests warmly, assisting with their needs, and enhancing their overall stay, whether they are here for business or leisure. As part of a vibrant team of over 1,200 colleagues, you will contribute to maintaining a friendly and welcoming atmosphere.
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The company at Dubai Festival City comprises four hotels with over 1,600 rooms and a wide array of amenities, including 16 restaurants and bars, a 3,800-square-metre Event Centre, a luxurious spa, and state-of-the-art gym and swimming pool facilities. We are dedicated to fostering a culture of passion and enthusiasm, where every team member is encouraged to share their unique gifts to elevate our guests' experiences.
A Little Taste of Your Day-to-Day:
- Maintain the hotel in your qualified trade to the desired standard through shift inspection and rectification.
- Demonstrate knowledge of Fire Alarm System networks/ELV systems such as EBS, PA systems, CCTV, and ANPR.
- Maintain knowledge of Fire Fighting System networks, including Kitchen hood Ansul systems and LPG monitoring systems.
- Ensure compliance with (DM) Dubai Municipality and (DCD) Dubai Civil Defence regulations.
- Utilize AutoCAD for relevant tasks.
- Complete work orders as requested by the Chief Engineer to meet customer requirements.
- Identify and initiate project work required throughout the hotel.
- Implement and act on the preventative maintenance program.
- Adapt to changing work schedules based on guest priorities.
- Conduct general building minor maintenance repairs.
- Ensure pool chemical levels meet legislative requirements and maintain cleanliness of the surrounding area.
- Regularly check and clean plant rooms to ensure they are in operating order.
- Carry a pager and respond to maintenance requests from various departments throughout the day.
- Conduct lighting checks to ensure all light fixtures are functional.
- Investigate reported faults for laundry and kitchen equipment.
- Perform minor repairs to guest rooms and public areas as needed.
- Liaise directly with departments regarding the completion of work orders, prioritizing based on guest satisfaction.
What We Need From You:
- At least 2 years of prior experience in a similar role in a 4*-5* property.
- Strong communication skills.
- Good command of English.
What You Can Expect From Us:
We provide a competitive salary reflecting your hard work, along with a comprehensive range of benefits designed to enhance your work-life balance. Our offerings include impressive room discounts and exceptional training programs.
Our mission is to foster an inclusive environment where all team members feel valued. The company is committed to providing equal employment opportunities to all applicants and promoting a culture of trust, support, and acceptance.
At the company, we ensure every team member has the Room to Belong, Room to Grow, and Room to Make a Difference in a collaborative environment. Our commitment to well-being extends through our myWellbeing framework, supporting your health, lifestyle, and workplace.
Join us to become part of our expanding global family and engage in delivering True Hospitality for Good, making every guest and colleague feel recognized and respected. If you are passionate about travel, culture, and diversity, we welcome you to join the world’s most international luxury hotel brand.
