About the Role
This role involves planning, managing, and leading showroom sales to achieve sales targets while ensuring the smooth, efficient, and effective functioning of the showroom. You will be responsible for strategizing to exceed budgeted targets and overseeing the entire sales process to enhance customer satisfaction and team performance.
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Responsibilities
- Plan and execute strategies to ensure budgeted targets for the showroom are achieved or exceeded, in terms of volume and profit.
- Communicate sales plans and targets to the sales team to facilitate successful target achievement.
- Monitor the sales process, covering aspects such as initial customer contact, needs clarification, prospect identification, follow-up, final closure of sale, and sales documentation quality.
- Address critical problems and major customer complaints or issues, ensuring prompt resolution decisions are made in a timely manner.
- Prepare a monthly stock requirement list specifying the make, model, and number of vehicles for the Sales Manager's approval.
- Regularly interact with existing and prospective customers to establish profitable relationships and understand their current and future needs.
- Maximize the usage of demos and monitor the demo-to-sale ratio.
- Manage all aspects of the showroom to ensure high standards in display, housekeeping, and product information, conveying the desired image of the brand.
- Monitor the PDI process to ensure the highest level of customer satisfaction.
- Guide and motivate subordinates to enhance their performance and produce quality work, while ensuring their continuous development for higher-level roles.
Qualification & Experience
- Graduate in any discipline.
- 5+ years of experience in a similar role.
- Strong knowledge of automobile sales gained through formal training and work experience.
- Full understanding of showroom merchandising.
- Dynamic and proactive personality.
- Ability to lead, develop, and motivate teams.
