Site Operations Manager

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees. We need you as a Datacenter Operations Manager (DCOM). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DC Operations Manager, you will perform a key role in delivering core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability at the forefront of our datacenter design and operations, we continue to evolve as we meet the ever-changing business demands of a world-class cloud provider.

Location
Damman, Ash Sharqiyah, Saudi Arabia

Work Conditions

• Up to 50% work from home
• Travel: 25-50%
• Employment type: Full-Time

Qualifications
Required Qualifications:

• High School Diploma or equivalent AND 5+ years of mission-critical service management experience (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment)
• 3+ years of experience in leading a diverse, technical team

Preferred Qualifications:

• 6+ years of enterprise-level experience managing large scale and complex projects/programs
• 6+ years in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
• 6+ years in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
• Experience managing a budget of $1M+
• Bachelor's Degree in a relevant field
• 5+ years’ experience leading diverse, technical workforce or managing global and virtual teams
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP

Responsibilities
As a Datacenter Operations Manager, your success will be measured by:

• People Management:

  • Deliver success through empowerment and accountability.
  • Define team objectives and enable success across boundaries.
  • Attract and retain great people and invest in their growth.

• Data Center Operations:

  • Drive alignment on dependencies and service metrics.
  • Manage supplier contracts, resource readiness, and operational criteria.
  • Support budget planning and ensure compliance with datacenter availability, safety, and security.

• Service Delivery:

  • Ensure end-to-end service compliance, quality, and client satisfaction.
  • Manage client relationships and exceed expectations.
  • Participate in incident management and approve root cause analysis.

• Data Center Work Environment:

  • Maintain productivity and safety standards.
  • Foster a culture of collaboration and recognize team successes.
  • Act as a trusted resource and advisor across teams.

Benefits

• Industry-leading healthcare
• Educational resources
• Discounts on products and services
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance during the application process, please reach out for accommodations.