About the Job:
At Caterpillar Inc., we are committed to working together to build a better world. We are seeking a seasoned leader from the mining industry with over 15 years of experience in mining operations, fleet performance management, and customer/dealer engagement. This senior-level position within the Caterpillar Resource Industries division requires demonstrated leadership in managing complex site operations and driving performance improvements across large mining fleets.
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Location: Dubai, Dubai, United Arab Emirates
Employment Type: Full-time
Travel Requirements: 60–70% across the EAME region
Key Responsibilities:
- Lead a high-impact team of Site Performance Managers focused on optimizing mining fleet performance across key sites.
- Collaborate with customers, Cat dealers, peers, and internal stakeholders to drive equipment availability, reduce cost per ton, and ensure operational excellence in challenging mining site environments.
- Accountable for meeting Fleet Physical Availability targets at prioritized sites across the region.
- Deliver executive-level reporting and performance updates to senior leadership.
- Manage business risk related to commercial activity at key mining sites.
- Partner with regional and commercial leaders to execute recovery strategies and performance improvement plans.
- Monitor and improve key site metrics, including equipment availability and uptime.
- Act as a technical advisor during sales cycles and service agreement negotiations.
- Serve as a consultant to dealer and customer operations on equipment strategy and performance.
Minimum Requirements:
- 15+ years of professional experience in mining, heavy equipment, and field service operations.
- 8–10 years of proven leadership experience, including team management and strategic decision-making.
- Extensive field-based exposure to mining environments.
- Strong background in Service Operations, Condition Monitoring, and Customer Support Agreements.
- Deep technical knowledge of mining equipment systems and operations.
- Fluent in English; additional languages such as French are a strong plus.
Core Competencies & Skills:
- Customer Focus | Service Excellence | Collaboration
- Decision Making & Critical Thinking | Effective Communication | Problem Solving
- Relationship Management | Technical Excellence | Field Support
What We Offer:
Caterpillar provides a comprehensive training program, supportive mentors, global experience, competitive salary, work-life balance, and growth opportunities in a Fortune 100 company. We value authenticity and encourage candidates to present original responses throughout our hiring process.
Caterpillar Inc. is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
