Join our talented team of dynamic and passionate engineers at Esri to deliver capabilities that enable our customers to make a difference. In this role, you will deploy and operate ArcGIS Velocity and ArcGIS Workflow Manager SaaS solutions, while also designing, deploying, and operating next-generation real-time and big data GIS software-as-a-service (SaaS) capabilities for thousands of cloud users worldwide.
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We prioritize professional development and career growth, assigning projects that help each team member evolve into a better-rounded engineer and tackle more complex tasks. We value work-life balance and offer a flexible hybrid schedule to maintain a productive and well-balanced life both in and outside of work.
Responsibilities:
- Collaborate with a team of SRE engineers to operate SaaS capabilities across multiple cloud regions.
- Design, implement, configure, and utilize monitoring systems for SaaS product health.
- Manage infrastructure for ArcGIS Velocity and ArcGIS Workflow Manager, responding to alerts and troubleshooting problems.
- Develop and maintain automation solutions for repetitive operational tasks, such as deployment pipelines and incident resolution.
- Design and deploy containerized micro-service components powering Esri’s SaaS offerings.
- Create and automate Git workflows for code integration and infrastructure deployments.
- Participate in technical efforts to introduce innovative ideas for software versions.
- Troubleshoot system incidents and provide root cause analysis reports.
- Provide rotational on-call technical support.
Requirements:
- 5+ years of experience managing Kubernetes (EKS), logging and monitoring (ELK, Prometheus), and container technologies (Docker).
- Proficient in using Terraform for infrastructure automation.
- Ability to write scripts to deploy infrastructure/applications (Bash, Python, Terraform).
- Expert-level understanding of cloud computing platforms (AWS or Microsoft Azure).
- Strong knowledge of Linux OS administration, including troubleshooting and shell scripting.
- Proficient in cloud networking, including VPCs, security groups, and VPNs.
- Skilled in identifying and resolving system and application issues through effective troubleshooting.
- Bachelor’s degree in computer science, computer engineering, GIS, or information systems.
Recommended Qualifications:
- Experience maintaining cloud environments supporting 24x7 high-availability production.
- Interest in GitOps principles for automating application deployment on Kubernetes.
- Certifications: AWS Certified Solutions Architect Associate, CKA/CKAD or similar.
- Experience with OpenSearch, Kafka, and managing distributed data streams.
- Knowledge of operating resilient, highly available, scalable, and performant SaaS capabilities.
- Familiarity with Esri ArcGIS or web mapping technologies.
Language Requirements: Not specified.
Esri values diversity and inclusion and encourages all qualified applicants to apply regardless of background.
