Join us to work collaboratively with our talented team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference. As a Site Reliability Engineer II, you will deploy and operate ArcGIS Velocity and ArcGIS Workflow Manager SaaS solutions. You will also have the opportunity to design, deploy, and operate next-generation real-time and big data GIS software-as-a-service (SaaS) capabilities for thousands of cloud users worldwide.
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Our teams comprise a broad mix of experience levels, promoting an environment that supports professional development. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Additionally, we value work-life balance, offering a flexible hybrid schedule to help you maintain a productive and well-balanced life both in and outside of work.
Responsibilities:
- Collaborate with a team of SRE engineers to operate SaaS capabilities across multiple regions on the cloud platform.
- Design, implement, configure, and utilize monitoring systems to monitor the health of SaaS products.
- Manage infrastructure for ArcGIS Velocity and ArcGIS Workflow Manager, respond to alerts, and troubleshoot problems.
- Develop, implement, and maintain automation solutions for repetitive operational tasks, including deployment pipelines and incident resolution.
- Design and implement the deployment and upgrade of containerized micro-service components.
- Create and automate Git workflows to simplify code integration, testing, and infrastructure deployments.
- Participate in technical spike efforts, bringing innovative ideas to future versions of our software.
- Troubleshoot system incidents and provide root cause analysis reports.
- Provide rotational on-call technical support.
Requirements:
- 5+ years of experience managing Kubernetes (EKS), logging and monitoring (ELK, Prometheus), and container technologies (Docker).
- Proficient in using Terraform for automating infrastructure provisioning and management.
- Ability to design and automate Git workflows for streamlined code integration, testing, and infrastructure deployment.
- Proficient in scripting to deploy infrastructure/applications (Bash, Python, Terraform).
- Expert level understanding and experience with cloud computing platforms (AWS or Microsoft Azure).
- Strong knowledge of Linux OS administration, including troubleshooting, performance tuning, and shell scripting.
- Proficient in cloud networking, including VPCs, subnets, security groups, and VPNs in AWS or Azure.
- Skilled in identifying and resolving system and application issues through troubleshooting and root cause analysis.
- Bachelor's degree in computer science, computer engineering, GIS, or information systems.
Recommended Qualifications:
- Experience designing, administering, and/or maintaining cloud environments (AWS or Azure) supporting 24×7 high-availability production environments.
- Interest in working with GitOps principles to automate application deployment on Kubernetes clusters.
- Certifications such as AWS Certified Solution Architect Associate or CKA/CKAD are preferred.
- Knowledge of operating resilient, highly available SaaS capabilities and familiarity with Esri ArcGIS or other web mapping technologies is a plus.
At Esri, we are committed to creating a diverse and inclusive workplace where every employee can contribute to their life’s best work. We are an equal opportunity employer and encourage all qualified applicants to apply.
