Site Reliability Engineer - Real-Time and Big Data

About the Job:

Join us to work collaboratively with our talented team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference. As a Site Reliability Engineer, you will deploy and operate ArcGIS Velocity and ArcGIS Workflow Manager SaaS solutions, designing, deploying, and operating next-generation real-time and big data GIS software-as-a-service (SaaS) capabilities for thousands of cloud users worldwide.

Our team values a broad mix of experience levels, supporting an environment that promotes professional development. We prioritize your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer. Additionally, we put a high value on work-life balance, offering a flexible hybrid schedule for a well-rounded life both in and outside of work.

Responsibilities:

• Collaborate with a team of SRE engineers to operate SaaS capabilities across multiple regions on the cloud platform.
• Design, implement, configure, and utilize monitoring systems to monitor the health of SaaS products.
• Manage infrastructure for ArcGIS Velocity and ArcGIS Workflow Manager, respond to alerts, troubleshoot problems to resolution.
• Develop, implement, and maintain automation solutions for repetitive operational tasks, such as deployment pipelines and incident resolution.
• Design and implement the deployment and upgrade of containerized micro-service components for Esri’s SaaS offerings.
• Create and automate Git workflows to simplify code integration, testing, and infrastructure deployments.
• Participate in technical spike efforts, contributing innovative ideas for future software versions.
• Troubleshoot system incidents and provide root cause analysis reports.
• Provide rotational on-call technical support.

Requirements:

• 5+ years of experience managing Kubernetes (EKS), logging and monitoring (ELK, Prometheus), and container technologies (Docker).
• Proficient in using Terraform for automating infrastructure provisioning and management.
• Ability to design and automate Git workflows for streamlined code integration, testing, and infrastructure deployment.
• Proficiency in writing scripts to deploy infrastructure and/or applications (Bash, Python, Terraform).
• Expert level understanding and experience with cloud computing platforms (AWS or Microsoft Azure).
• Strong knowledge of Linux Operating system administration, including troubleshooting, performance tuning, and shell scripting.
• Proficient in cloud networking concepts, including VPCs, subnets, security groups, and VPNs in platforms like AWS or Azure.
• Skilled in identifying and resolving system and application issues through effective troubleshooting and root cause analysis.
• Working knowledge of a source control and issue management system.
• Bachelor's degree in computer science, computer engineering, GIS, or information systems.

Recommended Qualifications:

• Experience designing, administering, and/or maintaining cloud environments, supporting 24x7 high-availability production environments.
• Interest in GitOps principles for automating application deployment on Kubernetes clusters.
• Relevant certifications (e.g., AWS Certified Solution Architect Associate, CKA/CKAD, etc.).
• Experience managing OpenSearch and Kafka for distributed data stream management and high availability.
• Familiarity with continuous integration and delivery best practices.
• Knowledgeable in operating resilient, highly available, scalable, and performance SaaS capabilities.
• Understanding of Esri ArcGIS or other web mapping technologies.
• Working knowledge of GitHub.

Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: Hybrid, Full-time

Language Requirements: [Not specified]

Esri is committed to diversity and inclusion, ensuring a work environment that values diverse experiences and perspectives. We welcome applications from all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.