Smart Cities - Digital Delivery Specialist

ABOUT THE ROLE
An exciting opportunity has arisen in our growing team as we aim to enhance our Smart Buildings and Smart Cities consultancy offerings. This role involves significant responsibilities across business development, client engagement, and the successful delivery of projects across various domains including buildings, masterplans, districts, and infrastructure. You will work to cultivate strong pipelines of opportunities in Smart Building, Cities, and Digital Advisory, ensuring that our projects meet both commercial and technical standards while also fostering the professional growth of our team.

The position will involve leading multidisciplinary assignments that assist clients in defining their Smart City visions, governance frameworks, digital strategies, implementation roadmaps, and performance targets, with a focus on addressing community needs and optimizing operations. Key technologies such as digital advisory, AI, IoT, and digital twins will be leveraged to enhance our service offerings and develop new propositions that align with client demands.

QUALIFICATION / EXPERIENCE

• Master’s degree in engineering, architecture, urban planning, information technology, computer science, sustainability or a related field.
• Proven experience in developing Smart City strategies, maturity assessments, and implementation roadmaps.
• Experience across Smart City domains including ICT, sustainability, public safety, and digital infrastructure.
• Understanding of the integration of Smart City requirements in master planning, design, and operational processes.
• Experience engaging with government entities, developers, operators, and technology providers.
• Familiar with Smart City standards and frameworks such as ISO 37120, ISO 37122, ISO 37123, and ISO 37106.
• Experience with SmartScore, WiredScore or similar frameworks is advantageous.
• Strong commercial acumen, proposal-writing, project-management, and client engagement skills.
• Practical knowledge of AI applications in the built environment including analytics and technology-enabled services.

GENERAL EXPECTANCY

• Provides leadership in managing complex projects and departmental performance.
• Stays informed about emerging urban challenges, technologies, and market trends.
• Ensures that Smart City recommendations are user-focused and implementable.

RESPONSIBILITIES
Smart Buildings Advisory and Delivery

• Lead strategic Smart Building projects and advisory roles for both new developments and existing assets focused on user and operational outcomes.
• Define digital connectivity and integration requirements for building systems.
• Translate strategies into actionable design criteria and implementation roadmaps.
• Coordinate with specialists to deliver integrated Smart Building solutions.
• Oversee project delivery and client relationships for Smart Building endeavors.

Smart Cities Advisory and Delivery

• Lead the development of Smart City frameworks for various projects, conducting assessments and defining outcomes.
• Create and prioritize use cases across relevant domains, incorporating multidisciplinary expertise.
• Advise on operation models, integration of city platforms, and data requirements.
• Maintain project documentation including risk registers and requirements trackers.

Digital Advisory, AI and Data

• Lead digital advisory services that enhance Smart Buildings and Cities offerings.
• Guide clients on digital strategy, interoperability, and technology integration.
• Identify practical AI use cases and develop marketable propositions.
• Evaluate technology partners while maintaining a vendor-neutral position.

Client, Project and Commercial Delivery

• Serve as the primary client interface and project leader for key commissions.
• Manage project scope, budget, and timelines while ensuring quality deliverables.
• Facilitate collaboration among diverse stakeholders and ensure clear communication of requirements.
• Identify opportunities for project variations and follow-on services.

Team Leadership and Market Positioning

• Provide leadership and mentorship to team members, supporting recruitment and resource planning.
• Develop methodologies and quality-control processes for efficient delivery.
• Represent the organization at client events and contribute to thought leadership initiatives.
• Build partnerships with relevant stakeholders to support portfolio growth.

Commercial Growth and Revenue

• Identify and qualify new business opportunities through existing relationships and targeted initiatives.
• Lead proposal development and commercial negotiations.
• Grow client accounts by identifying repeat work and broader service opportunities.
• Maintain an accurate pipeline and revenue forecasts.

COMPETENCIES

• Leadership / Management Skills: Convey strategic direction effectively to team members; manage divisional staff.
• Communication / Collaboration: Articulate complex ideas to diverse stakeholders, including clients and executives.
• Technical Knowledge / Expertise: Balance technical proficiency with effective team management.
• Creativity / Innovation: Lead technical innovation and identify market trends for long-term plans.
• Client Focus / Relationship Building: Manage client relationships to generate new work opportunities.
• Strategic Vision / Planning: Develop strategies and plans by synthesizing information from various sources.

DEMONSTRATED KNOWLEDGE BASE AND PROFESSIONAL SKILLSET

• Time Management / Planning: Manage priorities effectively to meet organizational goals.
• Industry Experience / Thought Leadership: Actively engage as a leader within the industry.
• Project Management / Operational Delivery: Independently manage complex projects with high client satisfaction.
• Leadership / Team Management Experience: Lead diverse teams across locations while upholding core values.
• Commercial Acumen / Business Development: Identify financial risks and generate new work opportunities.
• Problem Solving / Decision Making: Make strategic decisions with alignment to organizational goals.
• Employee Focus / Process Compliance: Align HR policies with organizational goals and address compliance issues.