About The Role
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our account management team supports the company’s customers, riders, and restaurant partners—delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you.
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About the Team
We’re looking for a Small Medium Business Account Executive to join our Dubai team. This is a hybrid role. In this role, you’ll help us support the SMB Team in developing and executing reporting for a large portfolio of accounts, executing data clean-up to ensure efficient reporting of the internal systems.
What You’ll Be Doing
Here’s what your day-to-day might look like:
- Pull, analyse and manipulate large set of data and drive actions from them
- Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio
- Lead actions to improve performances of Partners, supported by the broader team
- Directly manage Partners on a case-by-case basis to unlock critical value improvement
What You’ll Need to Thrive
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
- BSc/BA in business, engineering, economics or a related field is preferred
- Experience with Excel, Google Sheets or formula-based tools
- Self-starter capable of driving yourself to your targets and objectives every month
- A fantastic communicator with a "get it done" mindset, well-organised and efficient
- Fluency in English; Arabic is a plus
- Looker and Power BI experience are a plus
Why Join Us?
At the company, You’ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That’s Constantly Evolving. We’re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To:
🔧 Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
🌱 Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
🧠 Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
🌎 Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
Diversity, Equity and Inclusion
At the company, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
