About the Role
As a Client Manager for SME accounts, you will be accountable for managing a comprehensive book of business, ensuring exceptional service delivery, resolving complex customer issues, and identifying areas for improvement to prevent future challenges. You will be expected to independently handle day-to-day account management tasks while anticipating client needs and proactively resolving non-routine issues. This role also qualifies for sales incentive compensation (IC).
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Purpose of the Job / Key Objective
Reporting to the Head of SME Client Management, your responsibilities will include:
- Managing a portfolio of SME clients.
- Engaging with brokers and clients regularly.
- Providing service and support to brokers and clients with an emphasis on business excellence for the organization.
- Conducting strategic meetings focused on retention rates, successes, and challenges.
- Building and maintaining relationships with brokers and internal customers.
Main Duties / Responsibilities
- Proactively manage and negotiate renewals for the SME portfolio by executing annual renewal strategies and optimizing rate actions for profitability.
- Understand compliance requirements in the GCC and proactively identify any compliance risks for brokers and clients.
- Develop and maintain strong relationships with an assigned portfolio of clients through regular communication via email, field meetings, or telephone.
- Conduct quarterly strategic meetings with brokers, including their management, to review retention rates, successes, and challenges.
- Lead day-to-day inquiries for your assigned portfolio, collaborating with internal stakeholders to resolve issues within agreed timelines.
- Seek growth opportunities throughout the year within existing groups.
- Ensure accurate database management, maintaining 98% accuracy in Salesforce records.
- Oversee the entire renewal process for the assigned portfolio to achieve established financial targets annually.
Account Executive Skills
- Excellent written and verbal communication skills.
- Influencing and negotiating abilities.
- Capable of working effectively under pressure.
- Experience in data collation and statistical analysis.
- Strong interpersonal skills.
- Initiative and ownership in tasks.
- Ability to prioritize workloads to meet tight deadlines.
- Proficient in Microsoft Excel and Word.
- Flexible and strategic mindset.
- Good interpersonal and team working skills, both internal and external.
- Customer-focused approach.
- Regulatory expertise.
- Knowledge of processes, procedures, and systems.
- Good business and product knowledge.
- Coaching and organizational skills.
- Influencing and supervisory skills.
- Strong time management skills.
