About the Job: The SMS Gateway Support role is responsible for monitoring, maintaining, and supporting the SMS Gateway platform to ensure seamless delivery of transactional and promotional messages across all integrated systems.
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Key Responsibilities:
- Monitor SMS gateway performance, message queues, and delivery reports.
- Troubleshoot failures related to message routing, operator connectivity, and API integrations.
- Coordinate with telecom operators and internal teams to resolve service disruptions.
- Perform root-cause analysis for delivery failures and latency issues.
- Execute routine health checks, log analysis, and report generation.
- Support deployment activities, configuration updates, and system patches.
- Ensure 24/7 availability through on-call rotation.
Company Overview:
The company is an IT services, consulting, and business solutions organization with a mission to partner with leading businesses in their transformation journeys for over 50 years. The company provides a consulting-led, cognitive-powered, integrated portfolio of business, technology, and engineering services and solutions through its unique Location Independent Agile™ delivery model, recognized for excellence in software development. As part of a multinational business group, the company employs over 616,171 of the world's best-trained consultants across 157 nationalities in 53 countries.
Job Location: Riyadh, Saudi Arabia
Job Type: Full-time
Work Conditions: On-site
Application Deadline: 26-Feb-2026
