About the Role
This isn’t just a role - it’s a position within a global lifestyle powerhouse. Here, you’ll operate at the crossroads of culture, entertainment, and commercial ambition, contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.
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The Opportunity
A platform for those who deliver. Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.
Roles and Responsibilities
You take ownership. You deliver with precision. You approach your responsibilities with discipline, a clear understanding of what the business requires, and consistent attention to quality, working collaboratively and focused at all times on delivering meaningful output.
- Thorough knowledge, familiarity and interest in social media.
- Previous experience creating content for TikTok and YouTube is a plus.
- A proactive nature, coupled with a meticulous eye for detail, ensuring that every aspect of the operation is curated to perfection.
- Excellent interpersonal skills to engage effectively with guests, tribe members, and stakeholders.
- Next-level organizational and time-management skills, effectively leading and inspiring your team to new heights.
- Skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.
- ‘FIVE-Styled’ visionary thinking by finding creative solutions, while taking ownership for all duties and tasks assigned.
- Computer literacy, with a mastery of Microsoft Word, Excel, PowerPoint, Outlook and all social media platforms.
- Fluent in both verbal and written English (additional languages are a plus).
- Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.
- A hands-on attitude, fueled by a ‘Can-Do!’ spirit.
- Creates, curates, and manages content across various social media platforms including but not limited to Facebook, Instagram, X (Twitter), TikTok, LinkedIn, and YouTube.
- Elevates the brand's online reputation by addressing guest concerns to ensure ‘FIVE-Styled’ customer service.
- Oversees and actively engages with the community online, responding to comments, questions, and reviews to enhance community management.
- Crafts engaging copy that communicates the brand vibe.
- Produces sensational content that highlights the award-winning dining and nightlife offerings and promotions, while maintaining the brand’s signature tone of voice.
- Acts as the brand guardian, ensuring that written content and comments maintain a consistent tone, style, and messaging across all platforms.
- Manages and follows a regular posting schedule, ensuring consistency and reliability.
- Reviews content with attention to detail, assuring accuracy, correct grammar, and style, ensuring high-quality and error-free material.
- Tracks and analyzes key social media metrics to assess the performance of campaigns and content.
- Prepares and distributes insightful and thorough social media performance and analysis reports.
- Captures video content during photoshoots, events, and activations for social media stories.
- Monitors and manages online review platforms, responding appropriately and promptly to comments.
- Builds and fosters an engaged online community to maintain a competitive digital edge.
- Conducts research on industry trends, competitor strategies, and emerging digital marketing technologies, demonstrating a strong commitment to maintaining industry-leading standards.
- Works with other team members to develop and execute new event concepts.
What Success Looks Like
Be part of an organization that recognizes delivery and rewards growth. You’ll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards at a pace that supports real development where consistent delivery is recognized across every function, brand, and territory.
You Connect
You recognize how your work affects the wider team, the guest, and the business, and you act accordingly.
You Represent the Brand
In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.
You Own It
You assume full responsibility for what falls within your remit and see it through to completion with minimal oversight.
You Deliver
Your work is accurate, timely, and consistently meets the expected standard while understanding how it connects to the wider business, team output, and commercial results.
You Grow
You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.
Ready to Join the Tribe?
If you want to play at the highest level, we’d like to hear from you.
