About the Role
We are seeking an experienced Soft Services Supervisor (Cleaning & Hygiene Supervisor) to oversee and manage cleaning operations across assigned sites. In this role, you will ensure the highest standards of cleanliness, hygiene, and presentation in line with BICSc (British Institute of Cleaning Science) standards. You will supervise cleaning teams, monitor service quality, and ensure compliance with SOPs across commercial, residential, and specialized environments including schools.
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Key Responsibilities
- Supervise and coordinate daily soft services operations across assigned sites
- Ensure all cleaning activities comply with BICSc standards and company SOPs
- Conduct routine inspections to maintain hygiene, cleanliness, and presentation standards
- Manage, train, and support cleaning staff to ensure consistent service delivery
- Prepare schedules, work assignments, and duty rosters for housekeeping teams
- Monitor use of cleaning chemicals, equipment, and consumables efficiently and safely
- Ensure compliance with health, safety, and infection control procedures, especially in hospitals
- Respond to client feedback and resolve service-related issues promptly
- Maintain accurate records, reports, and checklists for audits and inspections
- Coordinate with FM and site teams to ensure smooth service integration
Qualifications & Skills
- Diploma or equivalent qualification (Facilities Management, Hospitality, or related field preferred)
- 3–6 years of experience in soft services / housekeeping supervision in FM industry
- Strong knowledge of BICSc cleaning standards and procedures
- Experience working in schools, hospitals, or healthcare environments is a strong advantage
- Experience in Infection Control is a strong advantage
- Strong leadership and team management skills
- Good understanding of hygiene, infection control, and safety practices
- Ability to work in a fast-paced, service-driven environment
- Strong communication and reporting skills
- UAE FM experience preferred
Why Join Us?
- Be part of a future-focused FM company raising standards in soft services delivery
- Work across diverse environments including premium commercial sites, schools, and healthcare facilities
- Structured training aligned with international cleaning standards (BICSc)
- Strong focus on career development and supervisory growth paths
- A culture built on accountability, quality, and continuous improvement
- Opportunity to lead teams that directly impact health, safety, and user experience
Equal Opportunity Statement
We are an equal opportunity employer. We are committed to building an inclusive and diverse workplace where talent, performance, and professionalism are valued above all.
