About the Job
The company is a leading provider of open source software and operating systems, particularly known for its platform, Ubuntu. The company serves various global enterprises and technology markets, focusing on initiatives such as public cloud, data science, AI, and Internet of Things (IoT). As a pioneer of global distributed collaboration, the company has a workforce of over 1200 colleagues in more than 75 countries, primarily working remotely with occasional in-person meetings.
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We are hiring a Software Engineer - L3 Support to engage in a dynamic engineering role within Linux-based infrastructure and applications, encompassing all layers of the stack including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph, Linux filesystems), networking (OVS, OVN), OpenStack, Kubernetes, and related open source applications. This position will provide the opportunity to demonstrate and expand your engineering skills and contribute significantly to the success of our customers and the wider open source community.
In this role, you will troubleshoot complex issues and drive them to resolution, providing workarounds and bug fixes, which are then released upstream and integrated into Ubuntu.
Responsibilities
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
- Maintain relationships with the company’s Field, Support, and Product Engineering teams.
- Engage with upstream communities and develop bug fixes and backport patches.
- Review code produced by other engineers and participate in process improvements.
- Communicate technical issues clearly and concisely.
- Work from home and be willing to travel internationally up to 10% for team meetings and events.
Requirements
- An exceptional academic background in Computer Science, STEM, or a related field.
- Experience with Linux and open source software.
- Proficiency in at least one of the following programming languages: Python, Go, C, or C++ on Linux.
- A genuine interest in learning unfamiliar technologies and a drive to resolve complex issues.
- Willingness to travel up to four times a year for internal events.
Nice-to-Have Skills
- Passion for technology and collaborating with skilled professionals.
- Curiosity and accountability, with strong interpersonal skills.
- Interest in or willingness to learn about various technologies including Ubuntu Linux, Kubernetes, OpenStack, Ceph, and others.
What We Offer
- Competitive compensation, including a performance-driven annual bonus.
- A personal learning and development budget of USD 2,000 per year.
- Annual compensation reviews and recognition rewards.
- Benefits that promote work-life balance, such as maternity and paternity leave, wellness programs, and travel opportunities.
The company is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive fair consideration regardless of their background.
