About the Job:
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. We are hiring a Software Engineer - L3 Support to engage in a dynamic and exciting engineering role in Linux-based infrastructure and applications. This position involves all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes, and the open source applications that run on these platforms.
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This role provides the opportunity for a technologist with a passion for Linux and open source to build a career with Canonical. You will be pivotal in driving success for our customers, community, and the company, and you should possess great communication skills and a passion for troubleshooting and resolving technical issues.
Key Responsibilities:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software.
- Maintain a close working relationship with Canonical's Field, Support, and product engineering teams.
- Participate in upstream communities, develop bug fixes, backport patches, and work with upstream for inclusion.
- Review code produced by other engineers and demonstrate good judgment in technical methods and techniques.
- Prioritize work and manage your time effectively against those priorities.
- Maintain clear, technical, and concise communications.
- Participate in team discussions to improve processes, tools, and documentation.
- Work from home and travel internationally up to 10% of work time for team meetings, events, and conferences.
Qualifications:
- Exceptional academic track record.
- Background in Computer Science, STEM, or a related field.
- Experience with Linux and open source software.
- Proficiency in at least one of Python, Go, C, or C++ on Linux.
- Willingness to learn unfamiliar technologies and deep-dive into difficult issues.
- Willingness to travel up to 4 times a year for internal events.
Nice-to-Have Skills:
- Enthusiasm for technology and collaboration with talented individuals.
- Curiosity, flexibility, and accountability.
- Interest in, or willingness to learn about: Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, and distributed systems.
Work Conditions:
- Remote work environment with opportunities for international travel for team meetings and events.
- Current teams work across various time zones.
What We Offer:
- Competitive compensation with annual reviews and performance-based bonuses.
- Personal learning and development budget of USD 2,000 per year.
- Annual holiday leave, maternity and paternity leave.
- Employee Assistance Programme & Wellness Platform.
- Opportunities to meet colleagues in various locations.
About Canonical:
Canonical is a pioneering tech firm at the forefront of the global move to open source, publishing Ubuntu, which is a crucial platform for AI, IoT, and cloud services. We foster a diverse work environment and are an equal opportunity employer.
