Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in transformative enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.
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We are hiring a Software Engineer - L3 Support to work in a dynamic and exciting engineering role focused on Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN, and Core networking), OpenStack, and Kubernetes. This role challenges you to demonstrate the breadth of your engineering skills, working on various aspects of Ubuntu and the open source applications that large enterprise customers rely on.
If you have a passion for Linux and open source, possess excellent communication skills, and enjoy troubleshooting and fixing issues in technology used worldwide, you will thrive at Canonical. This role engages with critical issues in the open source stack that require upstream bug fixes, allowing you to work productively at any level of the stack, including the kernel.
Key Responsibilities
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software.
- Maintain a close working relationship with Canonical's Field, Support, and product engineering teams.
- Participate in upstream communities.
- Develop bug fixes, backport patches, and collaborate with upstream for inclusion.
- Review code produced by other engineers.
- Demonstrate good judgment in technical methods and techniques.
- Prioritize work and manage your time effectively.
- Participate in team discussions to improve processes, tools, and documentation.
- Maintain clear, technical, and concise communications.
- Work from home and travel internationally up to 10% of work time for team meetings, events, and conferences.
What We Are Looking For
- An exceptional academic track record.
- Background in Computer Science, STEM, or similar field.
- Experience with Linux and open source software.
- Proficiency in at least one of Python, Go, C, or C++ on Linux.
- A drive to learn unfamiliar technology and resolve complex issues.
- Willingness to travel up to four times a year for internal events.
Nice-to-Have Skills
- A love for technology and working with talented individuals.
- Curiosity, flexibility, articulation, and accountability.
- A passion for soft skills and being self-motivated.
- Interest in learning about any of the following: Ubuntu Linux, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, MongoDB, Debian packaging, or distributed systems.
What We Offer
- Competitive compensation based on geographical location, experience, and performance.
- Performance-driven annual bonus.
- Additional benefits reflecting our values and ideals, including distributed work environment initiatives and personal learning and development budget of USD 2,000 per year.
- Annual compensation review and recognition rewards.
- Annual leave, maternity and paternity leave, and wellness resources.
- Opportunities for travel to meet colleagues globally with options for travel upgrades for long-haul company events.
Canonical is proud to foster a workplace free from discrimination. We value diversity of experience, perspective, and background to create a better work environment and better products.
