The company is a leading provider of open-source software and operating systems, renowned for our platform, Ubuntu, which is integral to innovative enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our clientele includes top public cloud and silicon providers, alongside industry front-runners across various sectors.
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As a Software Engineer - L3 Support, you will engage in a dynamic engineering role focusing on Linux-based infrastructure and applications. You will work across all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, Kubernetes, and the open-source applications that support them. This position will leverage your engineering skills to tackle complex challenges that arise in both Ubuntu and the open-source applications used by our large enterprise customers.
You will be part of a team that is pivotal to troubleshooting and addressing critical software issues, maintaining a close partnership with the company's Field, Support, and Product Engineering teams. This role offers a unique opportunity for a technology enthusiast with a passion for Linux and open source software to build a successful career while making a significant impact on customer satisfaction and community success.
Key Responsibilities:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open-source software
- Maintain effective communication with the company's teams
- Participate in upstream communities
- Develop bug fixes and backport patches
- Review code produced by other engineers
- Manage time effectively against project priorities
- Contribute to discussions aimed at process and tool improvement
- Travel internationally up to 10% for team meetings, events, and conferences
What We Are Looking For:
- Exceptional academic background, ideally in Computer Science, STEM, or related fields
- Experience with Linux and open-source software
- Proficiency in at least one programming language (Python, Go, C, or C++ on Linux)
- A drive to learn new technologies and tackle challenging issues
- Willingness to travel up to four times a year for internal events
Preferred Qualifications:
- A curious and flexible mindset with strong communication skills
- Interest or willingness to learn about various technologies, including Ubuntu Linux, Kubernetes, OpenStack, Ceph, and distributed systems
Work Conditions:
- Remote work environment with a team located across various time zones
- Opportunities for personal and professional development, including a USD 2,000 annual learning budget
- Performance-driven annual bonus and comprehensive benefits
About the company:
The company is at the forefront of the global transition to open source, driving change through our contributions to the Ubuntu platform. We prioritize diversity and are an equal opportunity employer, committed to fostering a non-discriminatory workplace.
