About the Job:
Canonical is a leading provider of open-source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in various enterprise initiatives including public cloud, data science, AI, engineering innovation, and IoT. We serve many of the world’s leading public cloud and silicon providers as well as industry leaders in various sectors.
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We are hiring a Software Engineer - L3 Support to work in a dynamic engineering role focused on Linux-based infrastructure and applications. This position involves all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN, and Core networking), OpenStack, Kubernetes, and the open-source applications that run on top of them. This role challenges you to utilize the breadth of your engineering skills, assisting in troubleshooting and resolving critical issues that require upstream bug fixes.
In this role, you will:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes.
- Maintain close working relationships with Canonical's Field, Support, and product engineering teams.
- Participate in upstream communities and develop bug fixes or backport patches.
- Review code from other engineers.
- Participate in team discussions to improve processes, tools, and documentation.
- Work from home with travel internationally up to 10% of work time for team meetings, events, and conferences.
Qualifications:
- Exceptional academic track record, preferably in Computer Science, STEM, or a similar field.
- Experience with Linux and open-source software.
- Proficiency in at least one of the following programming languages: Python, Go, C, or C++ on Linux.
- A strong willingness to learn unfamiliar technology and tackle challenging issues.
- Willingness to travel up to 4 times a year for internal events.
Nice-to-Have Skills:
- Interest in Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, and distributed systems.
- Strong soft skills including curiosity, flexibility, accountability, and self-motivation.
What We Offer:
- Competitive compensation shaped by geographical location, experience, and performance.
- Performance-driven annual bonus.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review and recognition rewards.
- Work-life balance benefits, including annual holiday leave and parental leave.
- Employee Assistance Programme & Wellness Platform.
- Opportunities for travel to meet colleagues and participate in company events.
Canonical is an equal opportunity employer and fosters a workplace free from discrimination. We value diverse experiences, perspectives, and backgrounds, believing they create a better work environment and products.
