Software Engineer - Ruby On Rails

About the Job:
The Software Engineer - Ruby On Rails will work as part of our dynamic team, playing a key role in assisting clients with technical issues. This position involves answering technical questions and dealing with incidents as they arise, providing exceptional support to ensure a seamless experience with our software products.

Responsibilities:

• Level 2 support - handling complex technical issues.
• Deep understanding of the software's architecture and code to identify and fix intricate problems.
• Provide immediate hotfixes and long-term improvements for customer-facing defects.
• Analyze software code to identify potential issues or areas for improvement.
• Communicate with the customer success team about complex technical issues in a clear and understandable manner.
• Ensure that customer issues are resolved in a timely manner and meet high-quality standards.

Qualifications:

• 4+ years of experience in software development.
• Proficiency in technologies/languages including Ruby On Rails, SQL, Kafka Streaming, and basic AWS services is a must.
• Knowledge of NodeJS/NestJS/TypeScript is a nice to have.
• Problem-solving mindset and critical thinking skills.

Work Conditions:
On-site, Full-time

Location:
Dubai, United Arab Emirates

Language Requirements:
Not specified.