Software Engineer - Ruby On Rails

About the Job:
The Software Engineer - Ruby On Rails will work as part of our dynamic team, playing a key role in assisting clients with technical issues. This position involves handling complex technical questions and incidents, providing exceptional support to ensure clients have a seamless experience with our software products.

Responsibilities:

• Provide Level 2 support by handling complex technical issues.
• Maintain a deep understanding of the software's architecture and code to identify and fix intricate problems.
• Deliver immediate hotfixes and long-term improvements for customer-facing defects.
• Analyze software code to identify potential issues or areas for improvement.
• Communicate effectively with the customer success team regarding complex technical issues.
• Ensure timely resolution of customer issues while meeting high-quality standards.

Qualifications:

• 4+ years of experience in software development.
• Proficiency in technologies/languages including Ruby On Rails, SQL, Kafka Streaming, and basic AWS services is essential.
• Experience with NodeJS/NestJS/TypeScript is a plus.
• Strong problem-solving mindset and critical thinking skills.

Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Full-time

Language Requirements: Not specified.