Software Success Lead

Riyadh, Saudi Arabia

The Software Success Lead drives the successful onboarding, configuration, and adoption of the new Kodiak system across end-user organisations. This role acts as a crucial bridge between technical development teams and end-users, ensuring that current business and operational procedures are accurately analysed and mapped onto the new platform. The lead plays a vital role in working directly with customer agencies to explain the product, deliver training, gather feedback, and oversee the hands-on data provisioning necessary for successful system deployment.

Responsibilities

• Operational Analysis: Analysing current business and operational procedures with the strict intention of mapping them onto the new Kodiak system.
• Data Provisioning: Managing technical data analysis and entry, specifically handling system provisioning using the Corporate Administration Tool (CAT).
• End-User Engagement: Working closely with end-user organisations to present the product, deliver training, and educate them on system capabilities.
• Feedback Integration: Actively gathering user feedback and systematically communicating these insights to the software development teams to drive product optimisation.
• Configuration Support: Assisting with complex fleet mapping and dispatcher configurations as part of a dedicated on-site deployment team.
• Compliance & Sensitivity: Handling highly sensitive, localised operational data in strict compliance with data security and language guidelines.
• Governance & Reporting: Maintaining accurate, daily documentation of on-site activities and timesheets to satisfy formal project acceptance criteria.

Requirements
To excel, a Software Success Lead typically needs a bachelor's degree in Computer Science, Information Technology, Business Administration, or a related technical/operational field, alongside 2 to 5 years of relevant experience in software implementation, technical customer success, data analysis, or technical training. Experience within telecommunications, fleet management systems, or dispatcher tools is a strong plus.

Key Skills

• Fluency in written and verbal Arabic and English (essential for stakeholder communication and data handling).
• Strong data analysis and entry skills, with proficiency in provisioning tools (specifically CAT).
• Exceptional training, education, and relationship-building abilities.
• Strong analytical and problem-solving skills to map complex business procedures to software workflows.
• Excellent organisational and time management skills to handle field-based deployments.
• The ability to collaborate effectively across both highly technical teams and non-technical end-users.

Travel Requirements
Under 25%

Position Type
Experienced

Contract & Nationality Constraints
Due to the classification, high sensitivity, and language requirements of the operational data, this position is strictly restricted to Saudi nationals.