Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets, best known for its platform, Ubuntu. This role offers a dynamic and exciting opportunity in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes, and other open-source applications.
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As a Software Support Engineer, you will tackle critical issues within the open source stack, providing bug fixes and resolutions for complex customer problems related to Ubuntu and associated technologies. The role requires broad engineering skills and the ability to work at various levels of the stack, addressing software issues effectively.
Key Responsibilities:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes
- Maintain a close working relationship with Canonical's Field, Support, and product engineering teams
- Participate in upstream communities
- Develop bug fixes and backport patches
- Review code produced by other engineers
- Communicate clearly and concisely in a technical context
- Prioritize work and manage your time effectively
What We Are Looking For:
- Exceptional academic track record
- Background in Computer Science, STEM, or similar
- Experience with Linux and open source software
- Proficiency in at least one of Python, Go, C, or C++ on Linux
- A drive to learn unfamiliar technology and deep-dive into challenging issues
- Willingness to travel for team events
Nice-to-Have Skills:
- Curiosity about and interest in technologies such as Ubuntu Linux, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
- Strong communication and interpersonal skills
Language Requirements:
Proficiency in English, with additional languages considered a plus.
What We Offer:
- Competitive compensation, revisited annually
- Performance-driven annual bonus
- Benefits reflecting our values and ideals including:
- Distributed work environment with in-person team sprints
- Personal learning and development budget of USD 2,000 per year
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme & Wellness Platform
- Opportunities for travel and networking
About Canonical:
Canonical is a pioneering tech firm at the forefront of the global open source movement, known for publishing Ubuntu—one of the most significant open-source projects worldwide. The company promotes a culture of diversity and inclusiveness, ensuring fair consideration for all applicants.
Work Conditions:
- Full-time
- Remote
- Travel internationally up to 10% of work time for team meetings, events, and conferences
- Occasional travel up to 4 times a year for internal events
Location:
Riyadh, Riyadh, Saudi Arabia (Remote)
