Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in public cloud, data science, AI, engineering innovation, and IoT. We serve customers including the world's leading public cloud and silicon providers, and industry leaders in various sectors. The company is a pioneer of global distributed collaboration, having 1200+ colleagues in over 75 countries with very few office-based roles. Teams meet two to four times annually in person to align on strategy and execution.
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We are hiring a Software Support Engineer to work in a dynamic role focused on Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes, and the open source applications that run on top of them. This position presents an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community, and the company.
Key Responsibilities:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes, and other open source software.
- Maintain a close working relationship with Canonical's Field, Support, and product engineering teams.
- Participate in upstream communities and develop bug fixes, backport patches, and collaborate with upstream for inclusion.
- Review code produced by other engineers and demonstrate good judgment in technical methods and techniques.
- Prioritize work effectively and manage time against those priorities.
- Participate in team discussions to improve processes, tools, and documentation.
- Maintain clear, technical, and concise communications.
- Work from home and travel internationally up to 10% of work time for team meetings, events, and conferences.
Requirements:
- An exceptional academic track record.
- Background in Computer Science, STEM, or similar.
- Experience with Linux and open source software.
- Proficiency in at least one of the following programming languages: Python, Go, C, or C++ on Linux.
- Desire to learn unfamiliar technology and deep-dive into difficult issues.
- Willingness to travel up to four times a year for internal events.
Nice-to-have Skills:
- Passion for technology and collaboration with brilliant people.
- Curiosity, flexibility, articulateness, accountability.
- Interest in or willingness to learn about: Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, MongoDB, Debian packaging, and distributed systems.
Work Conditions:
- Remote work environment with international travel opportunities.
- Must be fluent in English.
Employee Benefits:
- Performance-driven annual bonus.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review and recognition rewards.
- Comprehensive employee assistance and wellness program.
- Opportunities for travel to new locations for team meetings and company events.
Canonical is an equal opportunity employer and values diversity of experience and perspectives to create a better work environment and products.
