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Canonical is a leading provider of open source software and operating systems, primarily known for its Ubuntu platform, which is widely utilized across public cloud, data science, AI, engineering innovation, and IoT initiatives. We serve numerous enterprise customers, including top public cloud and silicon providers.
We are seeking a Software Support Engineer to join our dynamic team. In this role, you will work across various layers of the Linux-based infrastructure and applications, including virtualization, containerization, storage, networking, OpenStack, Kubernetes, and the open source applications that run on them. This position will challenge you to leverage your engineering skills to resolve critical issues within the open source stack, providing valuable assistance to our customers, partners, and the Ubuntu community.
Your main responsibilities will include:
- Resolving complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes.
- Maintaining a working relationship with Canonical's support and engineering teams.
- Participating in upstream communities for bug fixes and patches.
- Reviewing code and contributing to technical discussions.
Requirements:
- An exceptional academic background in Computer Science or STEM.
- Experience with Linux and open source software.
- Proficiency in at least one of the following languages on Linux: Python, Go, C, or C++.
- A desire to learn about unfamiliar technologies and deep-dive into complex issues.
- Willingness to travel up to 4 times a year for team events.
Nice-to-Have Skills:
- Passion for technology and collaboration with talented individuals.
- Curious, flexible, and articulate with a strong sense of accountability.
- Interest in learning about Ubuntu Linux, Kubernetes, OpenStack, Ceph, and distributed systems.
Benefits:
Canonical offers a competitive compensation package based on geographical location, experience, and performance, with annual reviews and bonuses. Additional benefits include:
- A personal learning and development budget of USD 2,000 per year.
- Annual holiday leave, maternity and paternity leave.
- Employee Assistance Programme & Wellness Platform.
- Opportunities for travel to meet colleagues globally.
Canonical is committed to fostering a diverse workplace free from discrimination and values the unique perspectives of all applicants.
If you have a passion for Linux and open source and wish to contribute to innovative technologies, we encourage you to apply for the Software Support Engineer position at Canonical.
